Retail Sales Associate Keyholder

21 hours ago


Salt Lake, Utah, United States Express Full time
Job Title: Retail Sales Associate Keyholder

Express is seeking a highly skilled Retail Sales Associate Keyholder to join our team. As a keyholder, you will be responsible for providing exceptional customer service, maintaining a clean and organized sales floor, and executing opening and closing procedures.

Key Responsibilities:
  • Balance registers, prepare deposits, and activate the security system during opening and closing procedures
  • Perform overrides at checkout as needed
  • Maintain a clean and organized sales floor, checkout, fitting room, and stockroom
  • Follow company policies and procedures to ensure the safety of all associates and customers
  • Assist with product launch changes according to company SOP
  • Deliver on all aspects of the customer experience model
  • Process transactions quickly and accurately, reducing customer wait time
  • Positively resolve customer service-related issues and determine a resolution or escalate further
  • Drive credit and loyalty member programs by explaining benefits and encouraging customers to participate
Requirements:
  • High school diploma or equivalent
  • 0-2 years of relevant job experience
  • Proficient in use of technology (iPad, registers)
  • Meets defined availability criteria, including nights, weekends, and non-business hours
  • Meets physical requirements
Benefits:
  • Medical, pharmacy, dental, and vision coverage
  • 401(k) and Roth 401(k) with company match
  • Merchandise discount
  • Paid Time Off
  • Parental leave for new moms and dads
  • And more


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