Patient Experience Coordinator

4 days ago

Diamond Bar California, United States SerenityAG Full time
About Us

Serenity AG is a cutting-edge mental health practice dedicated to delivering exceptional patient experiences. Our state-of-the-art facility in Diamond Bar, CA, is designed to provide a comfortable and supportive environment for patients dealing with treatment-resistant depression, anxiety, PTSD, and other related medical and behavioral health issues.

Job Description

We are seeking a highly skilled and experienced Patient Experience Coordinator to join our team. As a key member of our staff, you will play a vital role in ensuring that our patients receive the highest level of care and attention.

Responsibilities:
  • Assist in launching a new clinic and manage day-to-day operations to ensure exceptional patient experiences.
  • Responsible for creating a welcoming atmosphere that allows patients and providers to thrive.
  • Timely opening and secure closing of the clinic, patient communications, scheduling, coordinating patient care and intakes, collecting payments/copays, inventory management, and related duties.
  • Prospectively identify gaps in patient service or office flow and suggest improvements.
  • Answer patient calls, emails, and voicemails.
  • Schedule appointments for new and current patients.
  • Assist the authorization team in verifying insurance eligibility and benefits.
  • Coordinate and be an integral part of an amazing patient experience.
  • Provide seamless arrival/departure experience for all patients.
  • Assist in managing intake and other medical forms.
  • Responsible for rooming patients and utilizing necessary clinical skills to check vitals, testing, and assist in medical procedures.
  • Handle telephone calls coming in and going out of the clinic.
  • Assist with management of the inventory of clinical supplies.
  • Responsible for preparing the patient rooms between patients.
  • Maintaining tidy and organized office space and patient rooms.
  • Creation of and management of patient files.
  • Handle any administrative errands.
  • Handle any scanning and filing of paperwork.
Requirements:
  • Enjoys solving problems and presenting solutions to the leadership team.
  • Possesses a startup mentality and the ability to function in a fast-paced environment.
  • Flexibility to changes in circumstances.
  • High emotional intelligence with high degree of empathy.
  • Be a proactive self-starter.
  • Maintains effective work ethic in a highly collaborative work environment.
  • Customer service oriented with the ability to adapt/respond to different individuals.
  • Exceptional organizational skills, attention to detail, and ability to multitask.
  • Excellent personal presentation and interpersonal skills.
  • Able to sit, stand, and walk up to 8 hours with ability to lift and carry up to 20lbs.
  • Proficiency in working in our technology suite: Google Workspace, Chromebooks, MacBooks, mobile apps, etc.
  • Efficient Communication skills.
  • College degree in healthcare administration or business administration would be considered a plus.

  • Patient Experience and Medical Office Coordinator

    17 hours ago

    Diamond Bar, California, United States SerenityAG Full time

    Job SummarySerenityAG is seeking a highly skilled and experienced Patient Experience and Medical Office Coordinator to join our team. As a key member of our staff, you will be responsible for delivering exceptional patient experiences and providing administrative support to our medical team.Key ResponsibilitiesManage Day-to-Day Operations: Ensure the smooth...

  • Patient Experience and Medical Front Office Coordinator

    5 days ago

    Diamond Bar, California, United States SerenityAG Full time

    About UsSerenity AG is a cutting-edge mental health practice dedicated to delivering exceptional patient experiences. Our state-of-the-art facility in Diamond Bar, CA, is designed to provide a comfortable and supportive environment for patients seeking treatment for depression, anxiety, PTSD, and other related medical and behavioral health issues.Job...

  • Patient Experience Coordinator

    1 month ago

    Diamond Bar, United States SerenityAG Full time

    About Us: Located in Diamond Bar, CA, Serenity AG is opening a new, innovative mental health practice meticulously designed down to every detail to deliver the most amazing patient experience possible. Our new location specializes in treating treatment resistant depression, anxiety, PTSD, and other related medical and behavioral health issues. Everything we...

  • Patient Experience Coordinator

    3 days ago

    Diamond Bar, United States SerenityAG Full time

    About Us: Located in Diamond Bar, CA, Serenity AG is opening a new, innovative mental health practice meticulously designed down to every detail to deliver the most amazing patient experience possible. Our new location specializes in treating treatment resistant depression, anxiety, PTSD, and other related medical and behavioral health issues. Everything we...

  • Healthcare Experience Coordinator

    1 week ago

    Diamond Bar, California, United States SerenityAG Full time

    Job OverviewAbout Serenity AG:Serenity AG is a pioneering mental health facility dedicated to providing exceptional patient experiences. Our practice focuses on addressing complex mental health challenges, including treatment-resistant depression, anxiety, and PTSD. We are committed to creating a welcoming environment where patients receive the highest...

  • Patient Experience Administrator

    4 weeks ago

    Diamond Bar, United States SerenityAG Full time

    Job DescriptionJob DescriptionAbout Us: Located in Diamond Bar, CA, Serenity AG is opening a new, innovative mental health practice meticulously designed down to every detail to deliver the most amazing patient experience possible. Our new location specializes in treating treatment resistant depression, anxiety, PTSD, and other related medical and behavioral...

  • Patient Experience and Medical Clinic Assistant

    4 weeks ago

    Diamond Bar, United States SerenityAG Full time

    Job DescriptionJob DescriptionAbout Us: Located in Diamond Bar, CA, Serenity AG is opening a new, innovative mental health practice meticulously designed down to every detail to deliver the most amazing patient experience possible. Our new location specializes in treating treatment resistant depression, anxiety, PTSD, and other related medical and behavioral...

  • Patient Experience and Medical Office Receptionist

    6 days ago

    Diamond Bar, United States SerenityAG Full time

    Job DescriptionJob DescriptionAbout Us: Located in Diamond Bar, CA, Serenity AG is opening a new, innovative mental health practice meticulously designed down to every detail to deliver the most amazing patient experience possible. Our new location specializes in treating treatment resistant depression, anxiety, PTSD, and other related medical and behavioral...

  • Healthcare Coordinator

    4 days ago

    Diamond Bar, California, United States PDS Health Full time

    About the RoleWe are seeking a highly skilled and motivated Healthcare Coordinator to join our team at PDS Health. As a key member of our dental office, you will play a vital role in ensuring a seamless patient experience from initial consultation to treatment completion.Key ResponsibilitiesFinancial Partnership: Collaborate with supported dentists to secure...

  • Patient Care Coordinator

    2 weeks ago

    Diamond Bar, California, United States SerenityAG Full time

    Job OverviewAbout Serenity AG:Serenity AG is a pioneering mental health facility dedicated to providing exceptional patient experiences. Our practice focuses on treating complex mental health conditions, including treatment-resistant depression, anxiety, and PTSD. We prioritize a patient-centered approach, ensuring that every individual receives personalized...

  • Patient Experience Specialist/ Medical Office Assistant

    1 month ago

    Diamond Bar, United States SerenityAG Full time

    Job DescriptionJob DescriptionAbout Us: Located in Diamond Bar, CA, Serenity AG is opening a new, innovative mental health practice meticulously designed down to every detail to deliver the most amazing patient experience possible. Our new location specializes in treating treatment resistant depression, anxiety, PTSD, and other related medical and behavioral...

  • Healthcare Experience Coordinator

    2 weeks ago

    Diamond Bar, California, United States SerenityAG Full time

    Job OverviewAbout Serenity AG:Serenity AG is dedicated to providing exceptional mental health services, focusing on innovative approaches to treating conditions such as treatment-resistant depression, anxiety, and PTSD. Our practice is designed to ensure a superior patient experience, with a commitment to comfort and care.Position Summary:We are looking for...

  • Patient Care Coordinator

    2 weeks ago

    Diamond Bar, California, United States SerenityAG Full time

    About Serenity AG:Serenity AG is a pioneering mental health practice dedicated to providing exceptional patient experiences. Our focus is on addressing treatment-resistant conditions such as depression, anxiety, and PTSD, ensuring that every aspect of our service is tailored to support our patients' healing journeys. Our state-of-the-art facility is designed...

  • Patient Care Coordinator

    2 weeks ago

    Diamond Bar, California, United States SerenityAG Full time

    Job OverviewAbout Serenity AG:Serenity AG is a pioneering mental health practice dedicated to providing exceptional patient experiences. Our facility is designed to address treatment-resistant conditions such as depression, anxiety, and PTSD, ensuring that every aspect of our service promotes healing and comfort.Position Summary:We are looking for a skilled...

  • Patient Outreach Coordinator

    2 days ago

    Diamond Bar, United States Optum Full time

    Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion,...

  • Patient Experience Coordinator

    2 months ago

    California, United States PIH Health Physicians (PHP) Full time

    The Patient Experience Coordinator supports Group Operations, maintains efficient department functions working closely with the internal staff, performs general administration, and clerical duties within the department of Group Operations. Completes follow-up from patient service reporting systems, tracks and trends findings, reports findings, and action...

  • Patient Care Operations Manager

    2 weeks ago

    Diamond Bar, California, United States SerenityAG Full time

    About Serenity AG: Serenity AG is dedicated to revolutionizing the mental health landscape by providing exceptional care tailored to individuals facing treatment-resistant conditions such as depression, anxiety, and PTSD. Our commitment to excellence is reflected in our state-of-the-art facility and our unparalleled Patient Advocate team, ensuring that every...

  • Dental Office Coordinator

    1 week ago

    Diamond Bar, California, United States TEKsystems Full time

    About the RoleWe are seeking a highly organized and personable Dental Office Coordinator to join our team at TEKsystems. As the first point of contact for our patients, you will play a critical role in ensuring a welcoming and efficient experience.Key ResponsibilitiesPatient Greeting and Check-in: Greet and welcome patients as they arrive at the office,...

  • Medical Clinic Patient Support Specialist

    2 weeks ago

    Diamond Bar, California, United States SerenityAG Full time

    Job OverviewAbout Serenity AG:Serenity AG is dedicated to providing exceptional mental health services, focusing on innovative treatments for conditions such as treatment-resistant depression, anxiety, and PTSD. Our commitment to excellence ensures that every aspect of our practice is designed to enhance the patient experience.Position Summary:We are in...

  • HR Coordinator/Admin

    7 hours ago

    Diamond Bar, California, United States ODORZX INC. Full time

    HR Coordinator/Admin Job DescriptionWe are seeking a highly organized and detail-oriented HR Coordinator/Admin to join our team at ODORZX INC. As an HR Coordinator/Admin, you will provide administrative support to the HR department and assist with various HR tasks and activities.Key Responsibilities:Assist with recruitment and onboarding processes, including...