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Patient Care Coordinator
2 months ago
About Serenity AG:
Serenity AG is a pioneering mental health practice dedicated to providing exceptional patient experiences. Our focus is on addressing treatment-resistant conditions such as depression, anxiety, and PTSD, ensuring that every aspect of our service is tailored to support our patients' healing journeys.
Each patient is paired with a personal Patient Advocate who manages all logistical details, including scheduling, transportation, and insurance paperwork, allowing them to concentrate fully on their recovery.
Position Overview:
We are in search of a proactive and skilled Patient Care Coordinator and Medical Office Associate to help us elevate the standard of patient-centered care.
The successful applicant will be an enthusiastic, organized, and reliable individual who excels in multitasking and is committed to delivering outstanding customer service.
This role encompasses a variety of administrative tasks, patient interactions, and support for medical staff. Familiarity with one-on-one patient care in a clinical environment is highly desirable.Key Responsibilities:
• Assist in the establishment of a new clinic.
• Oversee daily operations to ensure optimal experiences for both patients and healthcare providers.
• Foster an environment that promotes positive interactions for patients and physicians alike.
• Ensure timely opening and secure closing of the clinic, manage patient communications, schedule appointments, coordinate care, collect payments, and oversee inventory management.
• Respond to patient inquiries via phone, email, and voicemail.
• Schedule appointments for new and existing patients.
• Assist the authorization team with insurance eligibility verification.
• Play a vital role in creating an exceptional patient experience.
• Ensure a seamless arrival and departure process for all patients, including profile checks, pre-arrival communications, treatment room readiness, and personalized service requests.
• Facilitate patient rooming, including assisting those with mobility challenges.
• Collaborate closely with the clinical team to deliver personalized care, ensuring each patient feels valued.
• Manage incoming and outgoing telephone communications.
• Assist in the management of clinical supply inventory.
• Prepare patient rooms between appointments.
• Maintain a clean and organized office and patient areas.
• Create and manage patient files.
• Handle administrative tasks such as mail processing and supply procurement.
Qualifications:
• Strong problem-solving skills with a solutions-oriented mindset.
• Ability to thrive in a fast-paced, startup environment.
• Adaptability to changing circumstances.
• High emotional intelligence and empathy.
• Self-motivated and proactive.
• Effective work ethic in a collaborative team setting.
• Customer service-focused with the ability to engage with diverse individuals.
• Exceptional organizational skills, attention to detail, and multitasking capabilities.
• Excellent personal presentation and interpersonal skills.
• Physical ability to sit, stand, and walk for extended periods, with the capacity to lift up to 20 lbs.
• Proficient in using technology tools, including Google Workspace and various devices.
• Strong communication skills, both on the phone and in person.
Benefits:
• Paid vacation and sick leave.
• Comprehensive medical, dental, and vision insurance.
• 401K retirement savings plan with matching contributions.
• Employee Assistance Program.
• Short-term and long-term disability insurance.
• Life insurance.
• Opportunities for professional growth and development.
