BPO Operations Supervisor I

3 hours ago

Orange Park, Florida, United States ValorVIP Full time
Job Title: BPO Operations Supervisor I

At ValorVIP, we are seeking a highly skilled and experienced BPO Operations Supervisor I to join our team. As a key member of our operations team, you will be responsible for overseeing the day-to-day activities of our call center team, ensuring exceptional customer experiences, and driving business growth.

Key Responsibilities:
  • Lead a team of 5-10 call center supervisors responsible for inbound and outbound representatives
  • Responsible for coaching and developing reports on customer service processes and best practices
  • Manage metrics, performance criteria, policies, and procedures to improve call center productivity continuously
  • Drive a culture of accountability, continuous improvement, and personal excellence
  • Directs workforce management activities and sets performance goals and objectives accordingly
  • Develop and maintain strategy on ensuring customer satisfaction on all service interactions
  • Provide team motivation and development to maximize sales opportunities
  • Responsible for the overall performance and productivity of direct reports
  • Responsible for weekly payroll review and submission to ensure correct entries
  • Responsible for driving the growth of revenue and profit originating from a call center
  • Proven ability to meet performance, efficiency, and quality assurance targets
  • Monitoring of individual and team results to identify and act on both positive and negative performance
  • Communicate key messages effectively to ensure that direct reports are informed of process changes
  • Provide regular feedback to supervisors regarding performance wins and areas of opportunity
  • Work with other departments in the organization, such as quality assurance, training, IT, and recruiting
  • Develop and audit quality assurance strategies to ensure the delivery of world-class service
  • Determining work procedures, preparing work schedules, and expediting workflow
  • Responsible for hiring, coaching, and terminating call center employees
  • Be a subject matter expert on your client's business
  • Manage remote employees as needed
Requirements:
  • Must be 18 years of age or older
  • High school diploma or equivalent
  • Experience with data-entry utilizing a computer
  • The ability to read and speak English fluently
  • Have a wired, high-speed internet connection (Download speed of 20Mbps+)
  • Excellent organizational, written, and oral communication skills
  • The ability to type swiftly and accurately (20+ words a minute)
  • Ability to work regularly scheduled shifts within our hours of operation including the training period
  • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
  • Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications
  • Highly reliable with the ability to maintain regular attendance and punctuality
  • The ability to evaluate, troubleshoot, and follow-up on customer issues
  • An aptitude for conflict resolution, problem-solving, and negotiation
  • Must be customer service-oriented (empathetic, responsive, patient, and conscientious)
  • Ability to multi-task, stay focused, and self-manage
  • Strong team orientation and customer focus
  • The ability to thrive in a fast-paced environment where change and ambiguity are prevalent
  • Excellent interpersonal skills and the ability to build relationships with your team and customers
Preferred Qualifications:
  • One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment
  • State or Federal work experience
Compensation and Benefits:

We offer competitive compensation and a comprehensive benefits package, including medical, dental, and vision coverage options, paid time-off, regular raises, advancement opportunities, a fun and engaging work environment, and more.

Physical Requirements:

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset.

Equal Opportunity Employer:

ValorVIP is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment where all employees feel valued and empowered to succeed.

  • BPO Operations Supervisor I

    3 hours ago

    Orange Park, Florida, United States MCI Careers Full time

    Job Title: BPO Operations Supervisor IAt MCI Careers, we're seeking a highly skilled and experienced BPO Operations Supervisor I to join our team. As a key member of our operations team, you will be responsible for overseeing the day-to-day activities of our call center team, ensuring exceptional customer experiences, and driving business growth.Key...

  • Tax Expert Supervisor

    1 day ago

    Orange Park, Florida, United States MCI Careers Full time

    Tax Expert Supervisor Job DescriptionMCI Careers is seeking a highly motivated and experienced Tax Expert Supervisor to join our team. As a Tax Expert Supervisor, you will be responsible for leading a team of tax customer service agents and providing expert guidance and support to ensure exceptional customer experiences.Key Responsibilities:Lead a team of...

  • Laboratory Operations Supervisor

    2 days ago

    Orange Park, Florida, United States HCA Florida Orange Park Hospital Full time

    Job SummaryWe are seeking a highly skilled Non-Technical Supervisor to join our team at HCA Florida Orange Park Hospital. As a key member of our laboratory services team, you will be responsible for supervising laboratory non-technical personnel and daily operations, ensuring seamless delivery of high-quality patient care.Key ResponsibilitiesSupervise...

  • Laboratory Operations Supervisor

    2 weeks ago

    Orange Park, Florida, United States HCA Florida Orange Park Hospital Full time

    Job SummaryWe are seeking a highly skilled and experienced Laboratory Operations Supervisor to join our team at HCA Florida Orange Park Hospital. As a key member of our laboratory services team, you will be responsible for overseeing the daily operations of our laboratory, ensuring that we provide high-quality patient care and meet the highest standards of...

  • Lead Retail Operations Supervisor

    4 weeks ago

    Orange Park, Florida, United States Spencer Gifts Full time

    Spencer Gifts JobID: J3M2H95ZZY2FFGBM3RGPosition: As a Lead Retail Operations Supervisor at Spencer Gifts, your responsibilities will include:Enhancing Customer Experience: Cultivating and sustaining exceptional guest interactions.Supporting Store Leadership: Assisting the Store Manager with diverse operational tasks essential for the store's...

  • Maintenance Supervisor

    3 weeks ago

    Orange Park, Florida, United States Peak Living, LLC Full time

    Job SummaryThe Maintenance Supervisor is responsible for maintaining the property in a high-quality condition, providing excellent customer service, and supervising preparation of move-ins. This role operates within approved budget and requires a safe working environment.Key ResponsibilitiesAssist the Community Manager in hiring, inspecting, counseling, and...

  • Receivables Operations Supervisor

    4 weeks ago

    Winter Park, Florida, United States Creative Financial Staffing Full time

    Receivables Operations Supervisor Starting $80,000 Fully Onsite Why Consider a Receivables Operations Supervisor Position with This Company? Prominent organization in the construction sector. Substantial potential for career development and progression. Collaborative environment with essential resources and training provided. Comprehensive benefits package...

  • Maintenance Operations Manager

    3 weeks ago

    Orange Park, Florida, United States Peak Living, LLC Full time

    About the RolePeak Living, LLC is seeking a skilled Maintenance Supervisor to oversee the upkeep of our properties. As a key member of our team, you will be responsible for ensuring the highest level of maintenance and customer satisfaction.Key ResponsibilitiesLeadership and Supervision: Assist the Community Manager in hiring, training, and evaluating...

  • Florida Retail Operations Supervisor

    4 weeks ago

    Orange City, Florida, United States Bealls Full time

    Join Our Team as a Retail Operations Supervisor Bealls is committed to fostering a workplace that values authenticity, promotes accountability, and ensures stability and work-life balance for our associates. We are seeking a dedicated leader who is enthusiastic about collaborating with a talented team and is passionate about engaging with our guests. Key...

  • Culinary Operations Supervisor

    4 weeks ago

    Winter Park, Florida, United States Boca Full time

    Culinary Operations Supervisor Job DescriptionPosition Title: Culinary Operations SupervisorReports to: Executive Chef | Department: Culinary OperationsFLSA Status: ExemptABOUT USBoca is a welcoming neighborhood establishment where passion and attention to detail are at the forefront of everything we do. Our vibrant street-side setting, combined with an...

  • Automotive Customer Support Representative

    4 weeks ago

    Winter Park, Florida, United States F & I Sentinel Llc Full time

    Job OverviewPOSITION: Automotive Customer Support RepresentativeWORK ENVIRONMENT: RemoteSUPERVISOR: Customer Success SupervisorCOLLABORATIVE NETWORK: The Automotive Customer Support Representative will engage closely with the operational team and fellow representatives, while also maintaining regular communication with lenders and aftermarket product...

  • Restaurant Operations Supervisor

    4 weeks ago

    Pinellas Park, Florida, United States CheckersRally's Full time

    OBJECTIVE OF YOUR ROLE At Checkers, we strive to enhance the lives of our Teams and Guests. As a vital member of the franchise team, you will collaborate with the General Manager to implement the restaurant strategy, focusing on achieving sales and profitability targets, executing operational procedures, and delivering exceptional service to both Guests and...

  • Plant Operations Supervisor

    4 weeks ago

    Pinellas Park, Florida, United States Covanta Full time

    About UsFor over four decades, Covanta has been a leader in sustainable materials management, delivering exceptional waste and resource solutions to businesses and communities.Our extensive and adaptable full-service offerings are at the forefront of creating a carbon-negative future by reducing, reusing, recycling, and reimagining waste for the benefit of...

  • BMW Service Valet and Car Washer

    20 hours ago

    Orange Park, Florida, United States Tom Bush BMW CPO Jacksonville Full time

    Job OpportunityWe are seeking a highly motivated and experienced Valet/Car Washer to join our team at Tom Bush BMW CPO Jacksonville. As a valued member of our team, you will play a crucial role in providing exceptional customer service and ensuring the highest level of satisfaction for our clients.Key Responsibilities:Drive customer and dealership vehicles...

  • Field Operations Coordinator

    4 weeks ago

    Orange Park, Florida, United States Beaver Home Services Full time

    Job OverviewJoin our dynamic team at Beaver Home Services as a Site Supervisor, where you will play a crucial role in overseeing roofing projects from inception to completion. We are seeking a proactive and detail-oriented individual who prioritizes safety and customer satisfaction.Your Responsibilities:Manage the Job Site: Supervise all aspects of roofing...

  • Lifeguard I or II Position

    1 week ago

    Winter Park, Florida, United States City of Winter Park Full time

    Job SummaryWe are seeking a highly skilled and experienced Lifeguard I or II to join our team at the City of Winter Park. As a Lifeguard, you will be responsible for ensuring the safety and well-being of our pool patrons, while also maintaining the cleanliness and quality of our aquatic facilities.Key ResponsibilitiesPerform routine and on-demand lifeguard...

  • Lifeguard I or II

    3 weeks ago

    Winter Park, Florida, United States City of Winter Park, FL Full time

    About the JobWe are seeking a skilled Lifeguard I or II to join our team at the City of Winter Park, FL. As a Lifeguard, you will be responsible for ensuring the safety and well-being of our patrons at our pools.Key ResponsibilitiesPerform routine and on-demand lifeguard duties, including maintaining water quality, cleanliness, and safety at City...

  • Automotive Night Operations Supervisor

    4 weeks ago

    Winter Park, Florida, United States Holler HyundaiGenesis North Orlando Full time

    Job OverviewAutomotive Night Operations Supervisor - Holler HyundaiHoller and Classic Family Collection of Dealerships, representing a diverse range of automotive brands, operates under a transparent pricing model that fosters a negotiation-free sales environment, prioritizing customer satisfaction.This role demands a professional with a comprehensive...

  • Automotive Night Operations Supervisor

    4 weeks ago

    Winter Park, Florida, United States Holler HyundaiGenesis North Orlando Full time

    Job OverviewAutomotive Night Operations Supervisor - Holler HyundaiHoller and Classic Family Collection of Dealerships, representing multiple new car brands and used car superstores, operates under a straightforward pricing model where our team prioritizes a no-haggle sales approach and a commitment to customer satisfaction.This role demands a professional...

  • Clinical Operations Supervisor

    4 weeks ago

    Orange City, Florida, United States West Volusia Family & Sports Medicine Full time

    Job OverviewSalary: CompetitiveWe are seeking a dedicated Office Manager to oversee the daily operations of our healthcare facility. At West Volusia Family and Sports Medicine, we have been committed to providing exceptional care to our community for over a decade. As our practice expands, we require an individual with strong clinical and managerial...