Security Specialist
4 days ago
City Thrift Jacksonville,FL #105 - Jacksonville is seeking a highly skilled Security Specialist to join our team. As a Security Specialist, you will be responsible for ensuring the safety and security of our customers and team members.
Key Responsibilities- Welcome and Serve Customers
Welcome customers and visitors by greeting them promptly, politely, and with a warm smile. Provide exceptional customer service to ensure a positive shopping experience.
Manage Store TrafficAssist in maintaining and managing traffic flow during busy periods, ensuring a smooth and efficient entrance and exit process.
Collaborate with Team MembersCollaborate and communicate effectively with other team members to provide consistently excellent customer service.
Enforce Company PoliciesEnsure adherence to company policies and procedures, especially those related to customer interactions and safety protocols.
Project a Professional ImageUphold a professional appearance and conduct oneself in a manner consistent with the values, vision, and mission of the company.
Monitor Store EntranceEstablish a presence in the immediate vicinity of the store's entrance in order to project a strong sense of service as well as a strong deterrent to dishonest activity.
Conduct Floor WalksConduct semi-regular floor walks to ensure safety and security of customers and team members.
Complete Daily Activity LogComplete and submit Daily Activity Log to management and place in binder for 60 days.
Requirements- Education and Experience
High school diploma or equivalent; additional education or training in customer service is a plus.
Customer Service SkillsProven experience in a customer-facing role, preferably in a retail or hospitality setting.
Communication and Problem-Solving SkillsExcellent interpersonal and communication skills, including fluency in multiple languages if applicable.
Problem-Solving and AdaptabilityStrong problem-solving abilities and the capacity to handle difficult or irate customers with patience and grace.
Organizational and Time Management SkillsAbility to thrive in a fast-paced environment and handle multiple customer inquiries simultaneously.
Attention to DetailExceptional organizational skills and attention to detail to maintain an orderly entrance area.
Positive Attitude and FlexibilityFriendly and approachable demeanor, with a positive attitude towards customer service.
AvailabilityFlexibility to work varied shifts, including weekends, evenings, and holidays.
City Thrift Jacksonville,FL #105 - Jacksonville is an equal opportunity employer.
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