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Customer Service Representative

2 months ago

Mansfield, Ohio, United States Dairy Farmers of America Full time
Customer Contact Center Representative

We are seeking a highly skilled Customer Contact Center Representative to join our team at Dairy Farmers of America. As a key member of our customer service team, you will be responsible for ensuring daily and periodic orders and transactions are processed in a timely and accurate manner.

Key Responsibilities:
  • Accurately process verbal and written orders, verifying content and calculating cash totals.
  • Verify daily check-off sheets to ensure all required orders are entered into the system.
  • Process documents related to billing, including credits and delivery confirmations.
  • Communicate with internal and external customers to resolve discrepancies in the order-to-cash process.
  • Maintain files for all order-to-cash transactions and supporting documents.
  • Assist team members in meeting daily and periodic deadlines.
Requirements:
  • High school diploma or equivalent, plus one year of related order-to-cash experience.
  • One year of post-secondary education in business or accounting preferred.
  • Excellent communication and customer service skills.
  • Strong attention to detail and ability to meet deadlines.
  • Proficiency in Microsoft Windows and intermediate Excel skills.
What We Offer:
  • $22/hour with overtime potential.
  • Medical, dental, and vision benefits.
  • 401k employer match.
  • Life insurance and AD&D coverage.
  • 18 days of paid vacation and paid sick time.