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Regional Program Coordinator for Armed Forces Services

2 months ago


Philadelphia, Pennsylvania, United States American Red Cross Full time
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By becoming a part of the American Red Cross, you will impact countless lives annually and witness the extraordinary resilience of the human spirit. Are you prepared to join the largest humanitarian organization in the world?

Join us - Where your Career is a Force for Good

Position Overview:

WHY CHOOSE US?
The American Red Cross stands as one of the leading humanitarian organizations in the nation, committed to assisting individuals in need across the United States and, in collaboration with other Red Cross networks, globally. Joining our team means making a tangible difference in a meaningful mission, helping to save lives daily. If you share our dedication to aiding others, consider this exceptional career opportunity. Work where your career is a force for good.

We are devoted to fostering a diverse workforce and delivering our programs and services in a culturally competent manner that reflects the communities we serve. Our work environment is collaborative, respectful, and inclusive, emphasizing allyship and a culture of belonging that empowers all team members. Come to learn, grow, and thrive while sharing your passion for making a difference.

The Red Cross supports various cultural and community resource groups for employees and volunteers, including the Ability Network, Asian American & Pacific Islander Resource Group, Latino Resource Group, Red Cross PRIDE, Umoja African American Resource Group, Veterans+ Resource Group, and Women's Resource Group. These networks provide connections, mentoring, and a platform for important concerns and opinions.

At the American Red Cross, your individuality can shine.

The American Red Cross is currently seeking a full-time Regional Program Coordinator in our Pennsylvania Region to support the Service to Armed Forces and International Services (SAF-IS) missions throughout the community. This role is regional but also part of our mobile staff, necessitating strict medical and security clearances prior to employment. Mobile staff members typically deploy for 6 months at a time, approximately once every 18-24 months, and can be sent to any military base globally.

KEY RESPONSIBILITIES:

The SAF-IS Regional Program Coordinator aids in delivering American Red Cross programs and services to meet the needs of U.S. military members, veterans, and their families in accordance with Red Cross policies and procedures, with a focus on supporting the delivery of International Services (IS) U.S. programs and services, including International Humanitarian Law (IHL), Youth Action Campaign (YAC), and Restoring Family Links (RFL). This is achieved through volunteer management and collaboration with other Red Cross departments to enhance visibility for SAF/IS U.S. within the military community.

Serves as part of the Hero Care Center Contingency Team, acting as the primary line of supervision and support to provide casework expertise and manage volunteers and other staff during surge situations and disaster responses. Supports Disaster Cycle Services (DCS) as necessary, adhering to DCS COOP SAF responsibilities. Maintains deployment readiness at all times by fulfilling medical requirements, clearance requirements, and ongoing training to ensure proficiency in casework and relationship management.

WHERE YOUR CAREER IS A FORCE FOR GOOD:

Relationship Management and Community Outreach: Acts as the representative of the Red Cross at the assigned location.
  • Assists the SAF-IS Regional Manager and/or Director in establishing strong relationships and partnerships with external stakeholders in the local community, including government organizations, corporate partners, civic organizations, and other charitable and nonprofit agencies to further the Red Cross mission. Outreach includes command meetings, educational briefings, presentations, or information sessions.
  • Establishes and maintains effective command relationships during deployment.
Volunteer Management: Aids in developing and implementing a strategic volunteer program to engage and enable the delivery of all Red Cross programs and services on military installations and local communities within their regional jurisdiction.
  • Recruits and trains volunteers in delivering SAF and IS U.S. programs and services, which may include volunteers for Red Cross Training Services, Disaster Cycle Services, and support for Armed Forces Blood Services, depending on location.
  • Supervises volunteer staff in their daily responsibilities.
  • Assigns and oversees volunteers during surge situations for the Hero Care Center.
Service Delivery Management: Ensures the provision of SAF core services and IS U.S. Programs to all clients within their jurisdiction. Supports other lines of Red Cross service to guarantee the delivery of Red Cross Training Services, disaster preparedness, and response, as well as Red Cross Blood Services. Services may include conducting training, meetings, presentations, and workshops, along with scheduling, recruitment, marketing, and providing materials and support throughout the community.

Hero Care Network Contingency Team: Serves as a Subject Matter Expert (SME) during emergency situations at the SAF Hero Care Center.
  • Completes required training to ensure competency in performing all call center responsibilities, including intake, verification, and delivery of emergency messages between service members and their families, along with other necessary services.
  • Required to provide casework services for the Hero Care Center remotely to maintain continued competency.
  • Required to support the Hero Care Centers on short notice during surge or disaster situations, which may be on-site or remote as appropriate. Must also respond to periodic readiness drills.
  • Serves as SME, assigns responsibilities to volunteers, and manages volunteer caseworkers during surge situations and disaster responses.
Deployment Readiness: Mobile staff are required to deploy and maintain readiness at all times. To uphold their annual readiness certification, the following is required:
  • Deployment Familiarization Training on military culture and protocols, command relationships, do's & don'ts while deployed, and scenario-based situations.
  • Advanced leadership training and advanced casework training must be completed.
  • All trainings must be recertified annually to ensure continued readiness.
  • Once activated for deployment, staff will meet regularly with senior leadership to ensure readiness and ability to backfill OCONUS SAF-IS Mobile positions as needed.
  • Additional training with site-specific scenarios with current staff members at their deployment location is required.
  • Additional deployment medical requirements must be met.
  • Must obtain a no-fee passport prior to deployment and a Department of Defense Common Access Card (CAC) upon arrival.
Reporting & Administrative Support: Monitors and reports on American Red Cross Service Delivery Outcomes.
  • Interacts with customers and other teams to gather data to document outcomes and program results, ensuring organizational accountability.
  • Inputs and evaluates service delivery data for consistency, completeness, accuracy, and reasonableness.
  • Generates data reports on a scheduled and/or periodic basis for management or local command.
  • Makes recommendations for continuous improvement to ensure metrics are consistently met.
WHAT YOU NEED TO SUCCEED:

Education: Bachelor's degree in business or public administration, human resources management, community organization, social or health sciences, or a related field; or relevant equivalent experience is required.

Experience: A minimum of three years of related experience is required.

Management Experience: Not applicable.

Requires strong computer skills. Public speaking skills and the ability to communicate effectively both verbally and in writing are essential. Must possess strong interpersonal skills and the ability to work well in both individual and team environments. Flexibility to accommodate short notice assignments and extended periods away from home is crucial. The ability to balance multiple priorities is essential. Experience with American Red Cross programs and services is highly desired. Familiarity with military culture, regulations, and protocols is strongly preferred.

Depending on work assignment, may require ordinary ambulatory skills sufficient to visit other locations; or the ability to stand, walk, and manipulate (lift, carry, move) weights of up to 50 pounds. Requires good hand-eye coordination, arm, hand, and finger dexterity, including the ability to grasp, and visual acuity to use a keyboard, operate equipment, and read technical information. Overall mobility is essential. May include sitting for long periods, driving a vehicle, and working under challenging conditions.

Work Conditions:

Work is performed indoors with some potential for exposure to safety and health hazards related to emergency services relief work. May travel and participate in meetings and conferences throughout chapter jurisdiction, state, and Red Cross system. As the Red Cross is a disaster response organization, staff may be required to be on 24-hour call during periods of major disaster.

FOR MOBILE POSITIONS ONLY (Domestic and Overseas settings)

Some positions are designated as "Mobile" and subject to unique job requirements. SAF Mobile Staff perform the same basic job responsibilities as non-mobile staff in regions. In addition to those responsibilities, this special workforce is also required to deploy on short-term temporary assignments, serving alongside military members who are deployed to designated theaters of operations anywhere in the world. Mobile staff must be ready to deploy whenever called upon and are required to meet and maintain specific medical and other readiness requirements. Unique requirements for mobile positions include the following:

Support both the day-to-day operations and emergency needs of the Hero Care Center as a member of the Hero Care Network Contingency Team.
  • Completes all trainings and requirements to maintain casework proficiency, including working shifts and participating in readiness drills.
  • Responds to emergency, surge, and disaster situations as needed.
To maintain readiness, staff must:
  • Maintain all medical and security requirements.
  • Engage in an annual deployment familiarization program, including trainings and meetings.
  • When activated to deploy, participate in additional trainings and meetings to prepare for deployment.
OVERSEAS SETTING ONLY

Additionally, mobile staff based overseas may also be responsible for managing the promotion and delivery of all Red Cross services to clients within their jurisdiction. This may include:
  • Ensuring Training Services programs are supported and promoted in their jurisdiction and that there are sufficient trained volunteers to provide classes.
  • Ensuring Disaster Cycle Services are provided, including responding to local, regional, and division-level disasters and acting as a planning partner for local emergency management and response activities.
  • Establishing and maintaining a positive and mutually beneficial relationship with local Armed Forces Blood Service Programs.
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and duties required.

Mobile staff requirements:
SAF Mobile Staff perform the same basic job responsibilities as non-mobile staff in regions. In addition to those responsibilities, this special workforce is also required to deploy on short-term temporary assignments, serving alongside military members who are deployed to designated theaters of operations anywhere in the world. Mobile staff must be ready to deploy whenever called upon and are required to meet and maintain specific medical and other readiness requirements. Unique requirements for mobile positions include the following:

World-wide mobility is a condition of employment. It is an essential function of this position, and employees must accept assignments anywhere in the world where we provide services to members of the U.S. military and their families.

Mobile staff members must be U.S. citizens and able to obtain/maintain a secret security clearance and no-fee U.S. passport.

Must meet and maintain strict medical and physical requirements, including immunizations required by the U.S. military and Department of Defense.

Responsible for proper wear and maintenance of daily Red Cross Duty Uniform and living and working in harsh and stressful environments in conflict areas.

Periodically accompanies the military on deployments.

Some station offices are in remote locations without public transportation.

An interim Secret Security Clearance must be obtained if SSC is not currently held.

When deployed, you may be required to work 12-hour shifts, 7 days a week. Privacy is often limited, and you may have to share accommodations with co-workers, military members, etc.

WHAT WILL GIVE YOU THE COMPETITIVE EDGE:

Ideal candidates will possess a passion for supporting military members, along with the physical stamina and emotional resilience to live and work alongside deployed military personnel in challenging climates and environments. SAF/IS employees are servant leaders dedicated to supporting deployed military members through difficult and complex issues. Candidates should thrive on service and teamwork, demonstrating adaptability and the ability to navigate ambiguity while engaging others in problem-solving.

Core Competencies:
  • Adaptability: Successful candidates must quickly adjust to new situations and tackle the challenges these situations present.
  • Independent Problem Solving: Successful candidates can handle high-pressure situations by knowing whom to engage in dialogue and developing actionable solutions.
  • Teamwork: Successful candidates can collaborate with team members, volunteers, and military personnel to achieve the SAF/IS mission.
  • Servant Leader: Successful candidates must prioritize others and the mission, understanding that deployment is a hardship, and our mission is to support military personnel in uncomfortable situations.
BENEFITS FOR YOU:

We take care of you while you take care of others. As a mission-driven organization, we believe our team needs excellent support to perform great work. Our comprehensive benefits help you balance home and work life. With our resources and perks, you have incredible opportunities at the American Red Cross to advance and learn.

• Medical, Dental, and Vision plans

• Health Spending Accounts & Flexible Spending Accounts

• PTO + Holidays

• 401K with 5% match

• Paid Family Leave

• Employee Assistance

• Disability and Insurance: Short + Long Term

• Service Awards and recognition

Join our team and seize the opportunity to make a difference every day.

The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Interested in Volunteering?

Life's emergencies don't stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission.