Manufacturing Engineering Support Representative

1 week ago


San Antonio, Texas, United States D3 Technologies Full time

D3 Technologies, a recognized Autodesk Platinum Partner, collaborates with manufacturers to enhance product design and accelerate market entry by utilizing top-tier engineering, design, process automation, and data management solutions.

D3 is on the lookout for a dedicated PLM Support Representative who is enthusiastic about assisting the manufacturing engineering sector. Our organization offers team members opportunities for professional growth and the necessary support and leadership to thrive, along with attractive earning potential.

ROLE: PLM Support Representative

POSITION SUMMARY:

In the capacity of a PLM Implementation Administrator, you will engage with our clients to oversee their tailored Fusion Lifecycle (PLM) deployment, managing daily responsibilities such as user creation and customer data maintenance. Beyond these administrative duties, you will assist developers and implementers on new initiatives, taking on tasks like basic configuration and data import into Fusion Lifecycle.

PRIMARY DUTIES AND RESPONSIBILITIES:

  • System Administration of Custom PLM/Vault Implementations, utilizing system access privileges and adhering to documentation to resolve known issues in Fusion Lifecycle and Vault as they arise. Examples include:
  • Creating and updating users within the system
  • Employing pre-built automations alongside manual methods to modify and manage protected customer data
  • Escalating issues that occur due to undocumented processes
  • Preparing documentation for common workflows, including:
  • User Acceptance Testing Documentation
  • Training Documentation
  • Project Contributor: Collaborate as a contributor to consulting projects, interfacing with both internal and external team members, adhering to the approved project scope, and communicating status, issues, and changes to the relevant parties. Examples include:
  • Data cleanup in Excel prior to importing into a new system
  • Updating terminology within the system

QUALIFICATIONS:

  • College degree or equivalent work experience
  • General understanding of manufacturing business systems and/or processes (CRM, ERP, PDM, PLM, MES, and CAD)
  • Strong attention to detail
  • Excellent verbal and written communication skills
  • Basic knowledge of Cloud Systems and Software as a Service (SaaS)
  • Proficient documentation skills using Microsoft Office (Word, Excel)
  • Able to follow directions effectively
  • Organized with strong work habits

ADDITIONAL CONSIDERATIONS FOR:

  • Basic scripting knowledge (JavaScript)
  • Network Administration
  • Design/Engineering

LOCATION & TERRITORY:

  • Territory will encompass clients across the US
  • Willingness to travel overnight (less than 5%)
  • Report to a D3 office located within 50 miles of your home address
  • D3 will provide the necessary computer systems and software
  • Accommodation and requirements for Remote-Worker-Exception
  • Manager approval
  • Home office must meet specific requirements
  • Quiet location, free from distractions
  • Reliable high-speed internet with minimum performance of Download 10 Mbps & Upload 5 Mbps
  • Observe standard hours of operation
  • This is a non-reimbursable expense; consult your tax preparer for potential deductions.

COMPENSATION: Hourly

EMPLOYEE BENEFITS:

  • 2 weeks PTO annually plus flexible paid time off
  • D3 Observed Standard Holidays
  • Company group health insurance, nominal fee for employee coverage
  • Short-term & Long-term Disability included
  • Optional Cafeteria Plan, Dental, Vision, Life, Insurances Available
  • 401K Program with D3 matching up to 4% of your base salary
  • Eligibility of Benefits as follows:
  • Insurance coverage(s), paid holidays, 401k, vacation starts the first of the month following 30 days of employment

EOE/Veteran/Disabled



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