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Financial Center Operations Manager

2 months ago

Herndon, Virginia, United States Bank of America Full time

About the Role:

This position is responsible for overseeing the daily operations of a financial center, ensuring the smooth and efficient functioning of the teller line, and implementing policies and procedures to drive business results. The ideal candidate will have strong leadership skills, excellent communication abilities, and a passion for delivering exceptional client experiences.

Key Responsibilities:

  • Manage client traffic, engage with clients, and foster long-term relationships
  • Drive business results through effective management routines and coaching
  • Create a world-class client experience environment
  • Implement market-level initiatives and drive operational excellence
  • Manage organizational priorities and execute effectively

Requirements:

  • Highly motivated and results-driven individual with a strong work ethic
  • Excellent communication and interpersonal skills
  • Ability to learn and adapt to new information and technology platforms
  • Strong critical thinking and problem-solving skills
  • Ability to manage complexity, prioritize tasks, and delegate effectively

Preferred Qualifications:

  • Experience in financial services and knowledge of industry products and solutions
  • Experience in mortgage, retail, and/or hospitality
  • Bilingual skills

Skills:

  • Coaching
  • Customer Service Management
  • Customer and Client Focus
  • Performance Management
  • Talent Development
  • Business Operations Management
  • Recruiting
  • Result Orientation
  • Risk Management
  • Sales Performance Management
  • Inclusive Leadership
  • Leadership Development
  • Prioritization
  • Problem Solving
  • Referral Management

Education:

High School Diploma / GED / Secondary School or equivalent

Work Schedule:

1st shift (United States of America)

Hours Per Week:

40