Financial Center Operations Manager

7 days ago

Herndon, Virginia, United States Bank of America Full time

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.

Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world.

We're devoted to being a diverse and inclusive workplace for everyone.

We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

We believe both in the importance of working together and offering flexibility to our employees.

We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Key Responsibilities:

  • Oversee the smooth and efficient functioning of the teller line.
  • Ensure day-to-day policy and procedure adherence.
  • Improve financial center performance.
  • Manage client traffic, engaging and appropriately routing clients.
  • Foster client retention.
  • Manage business results through formalized management routines and coaching.
  • Create a world-class client experience environment.
  • Manage market-level initiatives prescribed by market leaders.
  • Drive operational excellence by engaging employees on business strategy.
  • Manage organizational priorities and effective execution.

Requirements:

  • Enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results.
  • Collaborates effectively to get things done, building and nurturing strong relationships.
  • Displays passion, commitment and drive to deliver an experience that improves our clients' financial lives.
  • Confident in identifying solutions for clients based on their needs and can resolve problems independently or bring in others as needed.
  • Communicates effectively and confidently and is comfortable engaging all clients.
  • Has the ability to learn and adapt to new information and technology platforms.
  • Applies strong critical thinking and problem-solving skills to meet clients' needs.
  • Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations.
  • Can manage complexity, prioritize tasks, delegate and execute in a fast-paced environment.
  • Can interpret performance results, find opportunities to drive success and hold others accountable to results.

Preferred Qualifications:

  • Experience in financial services and knowledge of financial services industry, products and solutions.
  • Experience in mortgage, retail and/or hospitality.
  • Experience working in an environment with individual and team goals where goals were routinely met or exceeded.
  • Bilingual skills.

Skills:

  • Coaching.
  • Customer Service Management.
  • Customer and Client Focus.
  • Performance Management.
  • Talent Development.
  • Business Operations Management.
  • Recruiting.
  • Result Orientation.
  • Risk Management.
  • Sales Performance Management.
  • Inclusive Leadership.
  • Leadership Development.
  • Prioritization.
  • Problem Solving.
  • Referral Management.

Education:

High School Diploma / GED / Secondary School or equivalent.

Work Schedule:

1st shift (United States of America).

Hours Per Week:

40

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law.

The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

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