Financial Center Operations Manager
4 weeks ago
Job Summary:
This role is responsible for overseeing the daily operations of a financial center, ensuring the smooth and efficient functioning of the teller line, and implementing policies and procedures to drive business results.
Key Responsibilities:
- Manage client traffic and engage clients to foster retention
- Manage business results through formalized management routines and coaching
- Create a world-class client experience environment
- Manage market-level initiatives prescribed by market leaders
- Drive operational excellence by engaging employees on business strategy
- Manage organizational priorities and effective execution
Requirements:
- Enthusiastic and motivated self-starter with a strong work ethic and intense focus on results
- Collaborates effectively to get things done and builds strong relationships
- Displays passion, commitment, and drive to deliver an exceptional client experience
- Confident in identifying solutions for clients and resolving problems independently
- Communicates effectively and confidently and is comfortable engaging all clients
- Has the ability to learn and adapt to new information and technology platforms
- Applies strong critical thinking and problem-solving skills to meet clients' needs
- Will follow established processes and guidelines in daily activities to do what is right for clients and the bank
- Can manage complexity, prioritize tasks, delegate, and execute in a fast-paced environment
- Can interpret performance results, find opportunities to drive success, and hold others accountable to results
Preferred Qualifications:
- Experience in financial services and knowledge of financial services industry, products, and solutions
- Experience in mortgage, retail, and/or hospitality
- Experience working in an environment with individual and team goals where goals were routinely met or exceeded
- Bilingual skills
Skills:
- Coaching
- Customer Service Management
- Customer and Client Focus
- Performance Management
- Talent Development
- Business Operations Management
- Recruiting
- Result Orientation
- Risk Management
- Sales Performance Management
- Inclusive Leadership
- Leadership Development
- Prioritization
- Problem Solving
- Referral Management
Education:
High School Diploma / GED / Secondary School or equivalent
Work Schedule:
1st shift (United States of America)
Hours Per Week:
40
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