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Healthcare Customer Support Specialist

2 months ago

Akron, Ohio, United States The Workplace Group Full time
Job Overview

Location: Remote after training period
Training: In-person training required for 1-3 months

As a key member of the Customer Service team at The Workplace Group, you will provide exceptional support for Medicaid technology initiatives. Your role will involve assisting healthcare professionals in resolving technical challenges, answering inquiries, and guiding them through various client applications.

Work Environment

  • Training Schedule: Monday to Friday, 8:30 AM to 4:30 PM, onsite during the training phase.
  • Post-Training Schedule: Flexible remote work hours available from 8 AM to 8 PM, Monday to Friday.

Key Responsibilities

  • Conduct outbound calls to collect information from healthcare professionals.
  • Assist users with a new timekeeping software application.
  • Record customer interactions in the ticketing system.
  • Communicate effectively and clearly with clients.
  • Collaborate with team members to share insights and resolve customer issues efficiently.
  • Handle inbound calls as necessary.

Required Qualifications

  • High School Diploma or equivalent.
  • Experience in customer service roles.
  • Excellent written and verbal communication skills.
  • Able to thrive in a fast-paced work environment.
  • Strong active listening and interpersonal skills.
  • Demonstrates patience and empathy in interactions.
  • Effective time management and organizational abilities.
  • Adaptable and flexible in approach.
  • Capable of working independently to address challenges and share knowledge.