Desktop Support Specialist

3 days ago


Akron, Ohio, United States AA2IT Full time
Desktop Support Specialist

As a Desktop Support Specialist at AA2IT, you will provide technical leadership and support for PC Refresh technicians. Your responsibilities will include scheduling and monitoring PC Refresh tickets, following best practices to optimize efficiency and effectiveness, and assisting with onboarding and training of new technicians. You will also monitor calls, incidents, and requests using our ServiceNow tool and present Refresh status and performance to management on a weekly basis.

Key Responsibilities:
  • Provide technical leadership and support for PC Refresh technicians
  • Follow PC Refresh/IMAC best practices to optimize efficiency and effectiveness
  • Assist with onboarding and training of new PC Refresh technicians
  • Monitor calls, incidents, and requests using ServiceNow tool
  • Present Refresh status and performance to management on a weekly basis

Requirements:
  • Great customer service and team leadership skills
  • Familiarity with Microsoft Office applications, such as Excel, PowerPoint, and Word
  • Associate degree or equivalent, related experience


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