Desktop Support Specialist
3 days ago
As a Desktop Support Specialist at AA2IT, you will provide technical leadership and support for PC Refresh technicians. Your responsibilities will include scheduling and monitoring PC Refresh tickets, following best practices to optimize efficiency and effectiveness, and assisting with onboarding and training of new technicians. You will also monitor calls, incidents, and requests using our ServiceNow tool and present Refresh status and performance to management on a weekly basis.
Key Responsibilities:
- Provide technical leadership and support for PC Refresh technicians
- Follow PC Refresh/IMAC best practices to optimize efficiency and effectiveness
- Assist with onboarding and training of new PC Refresh technicians
- Monitor calls, incidents, and requests using ServiceNow tool
- Present Refresh status and performance to management on a weekly basis
Requirements:
- Great customer service and team leadership skills
- Familiarity with Microsoft Office applications, such as Excel, PowerPoint, and Word
- Associate degree or equivalent, related experience
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