Healthcare Support Specialist

3 weeks ago


Akron, Ohio, United States Cleveland Clinic Full time

Cleveland Clinic Akron General is seeking a skilled Healthcare Support Specialist to join our Transitional Care Unit (TCU) team. As a member of our team, you will provide exceptional patient care and support to adult and geriatric patients with a variety of diagnoses.

The ideal candidate will have a high school diploma or equivalent and one year of experience in a customer service-related role. Microsoft Office experience is a plus.

Responsibilities include:

  • Performing administrative and clerical duties
  • Conducting in-person greetings and welcoming newly admitted and transferred patients
  • Communicating with patients, families, and healthcare team members regarding patient care
  • Assisting with patient admissions, transfers, and discharges
  • Providing concierge service to assist patients and families with wayfinding and directing them to available resources
  • Assembling and maintaining patient medical records and other documents related to patient care
  • Troubleshooting equipment
  • Responding to patient call lights
  • Keeping nursing stations clean and organized

We offer a competitive salary and a comprehensive benefits package. If you are a motivated and compassionate individual who is passionate about delivering exceptional patient care, we encourage you to apply.



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