Healthcare Support Specialist

3 weeks ago


Akron, Ohio, United States Cleveland Clinic Full time
Job Summary

Cleveland Clinic Akron General is seeking a skilled Healthcare Support Specialist to join our Transitional Care Unit team. As a key member of our healthcare team, you will provide exceptional patient care and administrative support to ensure a seamless patient experience.

Key Responsibilities
  • Perform administrative and clerical duties to support patient care and unit operations.
  • Communicate effectively with patients, families, and healthcare team members to ensure accurate and timely information exchange.
  • Assist with processing patient admissions, transfers, and discharges to maintain accurate records and ensure smooth transitions.
  • Provide concierge service to patients and families, assisting with wayfinding and directing them to available resources.
  • Assemble and maintain patient medical records and other documents related to patient care.
  • Troubleshoot equipment and respond to patient call lights to ensure a safe and comfortable environment.

Requirements
  • High school diploma or equivalent required.
  • One year of experience in a customer service-related role preferred.
  • Microsoft Office experience a plus.

Physical Requirements
Requires full range of motion, manual and finger dexterity, and eye-hand coordination. Frequent data entry, standing, and walking for extensive periods of time. Requires normal or corrected speech, hearing, and vision. Some exposure to communicable disease or body fluids may be required. Follows Standard Precautions using personal protective equipment as required.

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