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Resort Operations Coordinator
1 month ago
Holiday Inn Club Vacations is seeking a highly skilled and detail-oriented individual to join our team as a Control Room Clerk. In this role, you will play a critical part in assisting Local Marketing with reporting and administrative functions, ensuring seamless communication between teams and guests.
Key Responsibilities- Assist Local Marketing representatives in manifesting tours and creating transportation reservations with affiliated third-party partners.
- Produce and distribute daily/weekly/monthly reports for Local Marketing, processing Pre-Assigned Representative requests for Sales.
- Validate data for Owner Equity, Campaigns, Soft Scores, and MOARS, ensuring accuracy and integrity.
- Provide exceptional customer service to both internal and external customers, ensuring their needs are met and exceeded.
- High school diploma or equivalent required.
- Experience with Word and Excel software preferred.
- Previous timeshare marketing or sales experience a plus.
- Excellent interpersonal and customer service skills.
- Ability to multitask and prioritize tasks effectively.
- Competitive weekly pay.
- Opportunities for growth and professional development.
- Comprehensive benefits package, including health, dental, and vision plans.
- Employee Assistance Program (EAP) and Paid Time Off (PTO).
- Free vacation at any of our resorts and discounted employee benefits through our company Perks website.
- Tuition reimbursement and continuing education courses.