Beverage Operations Manager

1 month ago

Orlando, Florida, United States Universal Stella Nova Resort Full time
Job Description

At Universal Stella Nova Resort, we are seeking a highly skilled Beverage Supervisor to join our team. As a Beverage Supervisor, you will be responsible for overseeing the delivery of beverages and providing exceptional beverage service to our guests.

Key Responsibilities:

  • Maintain beverage staffing levels to ensure optimal performance
  • Establish and ensure adherence to all departmental guidelines, policies, and procedures
  • Responsible for smooth, efficient, cost-effective operation of the beverage outlet, including labor management, supervision of all aspects of service, inventory control, and product selection
  • Personally supervise all activities for production/delivery of quality product/service
  • Interact with guests frequently to ensure satisfaction and enjoyment of the dining experience
  • Review and submit for approval all departmental storeroom requisitions, ensuring operational costs are kept within forecasted budgetary guidelines
  • Establish appropriate par levels for all inventories to support forecasted activities without experiencing shortages or excessive inventory situations
  • Ensure security, control, and proper use of operating supplies and equipment for all beverage outlets
  • Attend all required hotel meetings to stay informed about in-house activities, special promotions, and upcoming events, maintaining communications with other departments within the hotel
  • Communicate daily with outlet managers to obtain/provide current information regarding daily activities/functions and upcoming events
  • Train personnel as needed to ensure superior levels of performance
  • Follow New Hire Training and ongoing Star Service Competency programs in accordance with hotel policy
  • Evaluate changes in guest needs, the hotel's guest mix, and industry competitive set to recommend appropriate product/service and operational changes necessary to ensure guest and employee satisfaction, while maintaining market dominance and exceptional financial performance
  • Other duties as assigned

Requirements:

  • Thorough knowledge of all matters related to the proper administration of upscale beverage service operations
  • Certifications: Food Service Manager as required by State of Florida regulations, TIPS or Equivalent beverage certification
  • Ability to maintain effective operating and control processes designed to provide maximum operating efficiency while ensuring adherence to guest satisfaction criteria
  • Beverage knowledge including fine wines, liquors, beers, and sake
  • Ability to motivate staff to provide exceptional service during slow and busy meal periods
  • Self-motivated to take on projects to improve the restaurant and lounge
  • Ability to work flexible schedules, including nights, weekends, and holidays

Benefits:

  • Excellent benefits and perks, including one free meal per shift and free theme park access
  • Dynamic culture that makes every day interesting, challenging, fulfilling, and fun
  • Embracing diversity at our core and offering the opportunity for all team members to reach their potential
  • Investing in training and development opportunities for all team members
  • Promoting social responsibility by being a good neighbor in the community
  • Caring for you, just as we care for others

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