Resort Operations Coordinator
4 weeks ago
At Universal Terra Luna Resort, we're seeking a skilled and dedicated individual to join our team as a Rooms Controller. This role is perfect for someone who enjoys working in a fast-paced environment and is passionate about delivering exceptional guest experiences.
We're committed to creating a workplace culture that's inclusive, supportive, and empowering. Our team members are the heart of our resort, and we're looking for someone who shares our values and is eager to contribute to our success.
Key Responsibilities- Print and distribute occupancy reports, arrivals, and departures in a timely manner.
- Review the Specials Report daily to ensure accurate pre-blocking of rooms and coordinate special services for arriving guests.
- Collaborate with Housekeeping and Room Service to meet guest requests and ensure seamless operations.
- Monitor check-outs, pre-registered guests, and room moves to maintain accurate records.
- Verify group billing procedures and review group resumes to ensure accuracy.
- Answer department phone lines and assist Front Desk Agents with check-in, check-outs, and guest requests.
- Perform other duties as assigned to ensure the smooth operation of the resort.
We're proud to offer a comprehensive benefits package, including one free meal per shift and free theme park access. Our dynamic culture is designed to make every day interesting, challenging, and fulfilling. We're committed to diversity, equity, and inclusion, and we offer training and development opportunities to help our team members reach their full potential.
We're a responsible and caring employer, dedicated to being a good neighbor in our community. If you're passionate about delivering exceptional guest experiences and are eager to join a team that shares your values, we encourage you to apply for this exciting opportunity.
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