Technical Support Analyst
2 weeks ago
Role Objective
The Ladders is in search of a dedicated and results-driven End User Computing (EUC) Support Analyst to join our global team. This role is essential in maintaining and enhancing our corporate computing infrastructure, which is integral to our dynamic and fast-paced work environment. The ideal candidate will demonstrate technical expertise, a proactive approach, and exceptional communication abilities, all while maintaining a professional demeanor.
As a prominent player in the financial technology sector, The Ladders operates within a framework that includes exchanges and clearing houses for various markets. The EUC team plays a crucial role in ensuring that all hardware, software, and technology resources are effectively supported for both in-office and remote personnel, enabling them to perform their tasks efficiently.
Key Responsibilities
- Facilitating the onboarding and training process for new users within The Ladders' environment.
- Delivering expert-level support for hardware, software, network, and server issues across Windows and Mac platforms.
- Managing mobile device support, including Mobile Device Management (MDM) for Apple and Android devices.
- Overseeing access management, ensuring proper provisioning and maintenance of end-user computing resources.
- Handling ticketing and incident management through ServiceNow, focusing on issue resolution, escalation, and documentation.
- Executing hardware imaging and software deployment tasks.
- Provisioning and managing Active Directory, Azure, Intune, and Exchange Online for device authentication and user management.
- Administering file, print, and DHCP services.
- Managing purchasing processes, including inventory maintenance and replenishment.
- Overseeing the physical management of IT hardware.
- Providing troubleshooting support for conference room AV systems and video conferencing tools.
- Supporting technology used on trading floors and by brokers, including specialized communication devices and networking solutions.
- Bachelor's degree in Computer Science, Management Information Systems, Computer Information Systems, or a related field.
- Proven experience with Microsoft Active Directory, Azure, Intune, Exchange Online, and troubleshooting Windows desktop/server environments.
- Familiarity with Windows OS, MacOS, and the Microsoft Office Suite.
- Knowledge of networking technologies, including Cisco and Juniper.
- Strong multitasking abilities, time management skills, and effective communication.
- Experience in a trading facility or financial services environment is preferred.
- Preferred skills include knowledge of PowerShell and scripting.
At The Ladders, we are committed to fostering a diverse and inclusive workplace. We encourage all qualified applicants to consider joining our team.
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