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Technical Support Specialist

2 months ago

Provo, Utah, United States Smart Search Full time
Job Overview

At Smart Search, we are seeking a highly skilled Technical Support Specialist to join our team. As a key member of our support team, you will be responsible for troubleshooting technical issues and providing timely customer feedback.

Key Responsibilities
  • Desktop Troubleshooting and Repair: Identify and resolve technical issues related to desktop systems, ensuring minimal downtime and optimal performance.
  • Basic Network Troubleshooting and Repair: Troubleshoot and repair basic network issues, ensuring seamless connectivity and data transfer.
  • Expert Communication Skills: Utilize verbal and written communication skills to effectively interact with customers, service ticketing systems, and internal teams.
  • Timely Feedback: Provide prompt and accurate feedback to customers, ensuring their technical issues are resolved efficiently.
Qualifications
  • Desire to Learn and Grow: Demonstrate a strong desire to learn and grow in an intellectually driven environment, staying up-to-date with the latest technologies and trends.
  • Capacity to Serve People and Problems: Possess a proficient capacity to serve people and problems, providing exceptional customer service and support.
  • Teamwork and Collaboration: Experience working among a team, knowing when to ask for help and contributing to a collaborative and supportive work environment.
  • Self-Motivation and Drive: Demonstrate self-motivation, drive, and a self-starter attitude, taking initiative to resolve technical issues and improve processes.