IT Help Desk Manager MSP

2 weeks ago


Tinton Falls, New Jersey, United States SAFENET SOLUTIONS LLC Full time

Job Summary

Safenet Solutions LLC is seeking an experienced Help Desk Manager to join our team. The successful candidate will be responsible for managing the performance, productivity, technical standards, and technical execution of the Help Desk team.

Key Responsibilities

  • Manage the performance and productivity of the Help Desk team
  • Ensure technical standards and technical execution are met
  • Support small to medium-sized Microsoft environments
  • Develop focused agendas to disseminate technical and client information to the team

Requirements

  • 3+ years of experience in a fast-paced Help Desk role
  • 3+ years of management experience
  • Superior analytical, planning, organizational, and problem-solving skills
  • Solid technical background with ability to communicate to non-technical staff
  • Ability to lead and inspire team members

Preferred Qualifications

  • Experience with Windows server infrastructure, including Active Directory, Windows Server, Office 365, and Azure
  • VMWare/Hyper V, Remote Desktop, DNS, Group Policy, TCP/IP Networking, Firewalls, VPNs, RMM Tools

About Safenet Solutions LLC

We are a dynamic NJ-based MSP seeking experienced professionals to join our team. If you are a motivated and results-driven individual with a passion for delivering exceptional network and systems solutions, we encourage you to apply.



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