Restaurant Operations Manager

9 hours ago

Phoenix, Arizona, United States Genuine Concepts Full time
Job Title: Assistant General Manager

Genuine Concepts is seeking an experienced Assistant General Manager to lead our restaurant operations. As a key member of our management team, you will be responsible for delivering exceptional customer service, managing restaurant revenue and profitability, and maintaining high-quality standards.

Key Responsibilities:
  • Coordinate daily Front of the House and Back of the House restaurant operations
  • Deliver superior service and maximize customer satisfaction
  • Respond efficiently and accurately to customer complaints
  • Regularly review product quality and research new vendors
  • Organize and supervise shifts
  • Appraise staff performance and provide feedback to improve productivity
  • Estimate future needs for goods, kitchen utensils, and cleaning products
  • Ensure compliance with sanitation and safety regulations
  • Manage the restaurant's good image and suggest ways to improve it
  • Control operational costs and identify measures to cut waste
  • Create detailed reports on weekly, monthly and annual revenues and expenses
  • Promote the brand in the local community through word-of-mouth and restaurant events
  • Recommend ways to reach a broader audience (e.g., discounts and social media ads)
  • Train new and current employees on proper customer service practices
  • Implement policies and protocols that will maintain future restaurant operations
Requirements:
  • Proven work experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manager or similar role
  • Proven customer service experience as a manager
  • Extensive food and beverage knowledge, with the ability to remember and recall ingredients and dishes to inform customers and wait staff
  • Familiarity with restaurant management software
  • Strong leadership, motivational and people skills
  • Acute financial management skills
Benefits:
  • Two weeks paid vacation
  • Insurance Packages
  • Competitive Pay
  • Two Days off in a row (50 hour work week)
  • Dining Discounts
  • Continued leadership
  • Growth Potential

Genuine Concepts is a dynamic and growing company with a portfolio of exciting restaurants. We are committed to providing our customers with exceptional dining experiences and our employees with opportunities for growth and development.

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