Restaurant Operations Manager

3 days ago

Phoenix, Arizona, United States HMSHost Full time
Job Title: Restaurant General Manager II

Job Summary:

The Restaurant General Manager II is responsible for managing a complex QSR or Casual Dine Restaurant or small cluster of restaurants or points-of-sale in close proximity to each other with annual sales generally in excess of $4M. The GMII ensures the restaurant is clean, staffed, open for business, and operates to high operational and financial standards.

Key Responsibilities:
  • Open and Close: Ensure all assistant managers and staff recognize the importance of closing the restaurant to prepare the restaurant for opening, holding Shift Managers accountable for executing all closing and opening checklist/requirements.
  • Staffing/Deployment: Understand, adopt, and consistently demonstrate defined manager behaviors designed to create an environment where employee engagement thrives. Deploy staff and resources to maximize profitability within the restaurant, and accepts P&L responsibility.
  • Product Availability/Working Equipment: Ensure daily orders are prepared and units are stocked with appropriate levels of product and teaches associates these order procedures. Oversees receiving goods, processing invoices, and contacting vendors for supply chain issues/product availability.
  • Brand Knowledge/Proficiency: Assess skill levels of restaurant associates and conducts and coordinates on-the-job and other training/education activities as necessary. Embraces technology and inspires employees to understand and adopt new technologies implemented by the company.
  • Visual/Vibe/Appeal: Manages the day-to-day activities of associates within a defined individual or group of restaurants or points-of-sale. Uses judgment and discretion to resolve customer and associate questions and problems and determines when to refer more complex issues to senior level leaders.
  • Safety: Maintains an in-depth understanding of all federal, state, and local sanitary, safety, and health standards, and all procedures and protocols to comply with the law. Holds Managers and staff accountable for ensuring all safety standards are understood and followed.
Requirements:
  • GMIIs must have documented and demonstrated skills managing the types of restaurants (QSR, Casual Dine, Full Service, similar complexity, Union and Non-Union, etc) to which the role is assigned, to include overall responsibility for success and failure of the restaurant under their leadership as identified by P&L success for multiple annual cycles for the type or restaurant assigned.
  • Demonstrates team management, delegation and issue resolution skills and the ability to manage multiple and concurrent priorities.
  • Demonstrates knowledge of HMSHost policies and products, service, quality, equipment and operations standards, or able to demonstrate this knowledge within a reasonable time from hire or promotion.

About HMSHost: HMSHost is a leading travel dining company that provides high-quality food and beverage experiences to travelers in airports, train stations, and other transportation hubs. We are committed to delivering exceptional customer service and creating a positive work environment for our employees.

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