Senior Manager, Development Operations and Analysis Specialist

6 days ago

New York, New York, United States National Audubon Society Full time
Job Summary

We are seeking a highly skilled Senior Manager, Development Operations and Analysis to join our team at the National Audubon Society. This is a critical role that will lead strategic initiatives to strengthen and improve major donor reporting and analytics.

Key Responsibilities
  • Lead the creation of new and innovative dashboards and reporting suites in Audubon's CRM and Business Intelligence platforms.
  • Provide technical expertise for building automated and accurate reporting systems, ideating, iterating, and enhancing new reporting methods that provide powerful insights to inform fundraising strategies.
  • Work closely with the Development Operations team to generate recurring and ad hoc reports for Development staff and leadership, highlighting key data trends for the Development network.
  • In partnership with IT and Finance Operations, ensure the functionality and reliability for key fundraising data points.
  • Support the management of ongoing maintenance and data integrity audits of Development's core reports.
  • Act as a subject matter expert for Development's use of Salesforce CRM, aligning and updating the system's architectural structure to suit the needs of Audubon's Development team across the country.
  • Collaborate with colleagues across departments to manage projects related to the integration of various data sources and platforms.
  • Provide technical training and share knowledge with operations and analyst personnel in the Development department, as needed.
  • Contribute to long-range planning and goal-setting activities for the Development Operations team and greater Development department.
Requirements
  • Bachelor's degree or equivalent experience required, as well as a minimum 7 years working directly with donor or customer data at large, complex organizations.
  • Demonstrated understanding, and experience with, complex CRM databases, data management, data warehousing, analytics reporting, visualization tools, business intelligence, and reporting query tools.
  • Required experience and strong proficiency with: Salesforce reporting and analytics, SQL, Snowflake, Business Intelligence platform(s), such as Sigma Computing, and Microsoft Excel.
  • Ability to identify and solve unstructured problems and provide clear, organized plans of action that lead to measurable results.
  • Demonstrated experience overseeing and implementing best practices and business rules to enhance revenue analysis in a CRM database.
  • Strong interpersonal and communication skills; must be able to effectively analyze, interpret, evaluate, and communicate simple and complex technical information.
  • Demonstrated experience collaborating with other departments from a Development/Sales perspective, ideally, IT, Operations and Finance offices.
  • Strong project and time management skills, with the ability to balance multiple priorities.
  • Sound judgment and decision-making skills; exceptional attention to detail and demonstrated ability to work with highly confidential information.
Preferred Qualifications
  • Knowledge of fundraising principles, nonprofit financial compliance, and nonprofit industry landscape.
  • Experience using CDP and CRM tools, such as EveryAction, and integrating data sources across platforms.
  • DemandTools, JIRA, Asana.
What We Offer

The National Audubon Society offers a competitive salary and benefits package, as well as opportunities for professional growth and development.

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