Strategic Account Manager

9 hours ago

Washington, Washington, D.C., United States Meltwater Full time

Synopsis:



We're seeking an accomplished Account Manager to spearhead growth initiatives for our valued SaaS clients.




  • Manage, renew, and foster growth within assigned accounts, working closely with the Client Acquisition team.
  • Develop customized account plans to optimize customer retention and stimulate growth, leveraging insights from the Customer Success and Renewals teams.
  • Cultivate and nurture strong relationships with key stakeholders within assigned accounts, driving both engagement and satisfaction.
  • Monitor customer usage patterns to inform strategic renewal and product expansion approaches, ensuring seamless integration with our solutions.
  • Implement proactive sales processes to counter competitive threats during renewal negotiations, delivering exceptional results.


Requirements:




  • A Bachelor's degree or higher, demonstrating academic prowess and ability to contribute effectively.
  • A minimum of 4 years tenure in account management, with a proven track record in growth, renewals, and strategic planning within the software or SaaS domain.
  • Strong strategic thinking and execution capabilities, with a focus on customer retention and growth.
  • Ability to develop effective account plans and strategies aligned with customer goals, driving long-term success.
  • Refined communication and collaboration abilities to seamlessly engage with both the Client Success and Renewals teams, fostering a synergistic environment for mutual achievement.
  • Results-oriented mindset with a focus on achieving growth targets and customer satisfaction.
  • Excellent written and verbal communication skills in English.


What We Offer:




  • Comprehensive paid time off, allowing for an enhanced work-life balance.
  • 401K matching, life insurance, commuter benefits, and parental leave plans.
  • Excellent medical, dental, and vision options.
  • A collaborative, transparent, and fun-loving office culture.
  • Accelerated professional development and growth programs.
  • Competitive compensation, including a base salary of $57,360-$67,500 USD per year, plus uncapped commissions.


Where You'll Work:



Meltwater, a leader in data analysis and customer insights, empowers 27,000 customers worldwide to make informed business decisions. Join our diverse team of 2,300+ employees in 50 locations across 25 countries, and be part of a culture that values inclusivity, innovation, and growth.



Meltwater is an Equal Opportunity Employer, committed to fostering an inclusive and diverse workplace. We prohibit discrimination and harassment of any kind and actively promote a culture of respect, fairness, and inclusivity.

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