Customer Service Representative

2 weeks ago


Springfield OR USA, United States Mitch Hanan - State Farm Agent Full time
Job Opportunity

We are seeking a highly organized and efficient individual to join our team as a Receptionist - State Farm Agent Team Member. As a key member of our agency, you will play a vital role in supporting our insurance agents in gaining and keeping customers.

Key Responsibilities
  • Establish and maintain strong customer relationships through prompt and friendly service.
  • Provide accurate and timely information to customers regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Use a customer-focused approach to educate customers about insurance options and promote the development of our business.
  • Utilize excellent communication skills to efficiently meet the needs of customers and colleagues.
Requirements
  • Exceptional organizational and time management skills.
  • Ability to quickly adapt to multiple platforms in State Farm systems.
  • Ability to multitask and maintain accurate records, set follow-up tasks, and complete tasks daily, weekly, and monthly.
  • Exceptional communication skills with the ability to communicate professionally by phone, email, texting, and virtually.
  • Understanding of the insurance marketplace, with insurance licensing preferred.
  • Ability to set, confirm, and prepare agents for appointments.
  • Exceptional technical skills, including keyboarding and operating multiple line phone systems.
  • Motivated by a goal-oriented, high-energy, fast-paced team environment.
  • Bilingual Spanish.
Benefits
  • Hourly pay plus commission/bonus.
  • Paid time off (vacation and personal/sick days).
  • Health and dental benefits.
  • Retirement plan.
  • Group life insurance.
  • Growth potential and opportunity for advancement within our office.


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