Service Desk Technician: Ensuring Efficient Tech Support
7 days ago
We are seeking a highly skilled Service Desk Technician to join our team at TEKsystems. As a key member of our organization, you will be responsible for providing exceptional tech support to internal employees via inbound phone calls and chats.
Key Responsibilities:- Assist with password resets, server issues, VPN/connection problems, outlook, specific application issues, etc.
- Provide basic to complex credential administration/password, computer setup and configuration services.
- Utilize existing knowledge base content to search for known solutions and implement work arounds.
- 12-24 months of previous technology experience in a similar Service Desk environment or equivalent experience.
- Strong communication skills and ability to process large amounts of information in a customer-focused/friendly manner.
- Proficiency in troubleshooting general Microsoft software products such as Windows 10, Windows security updates/patching, O365, Outlook email, Teams, Virtual Desktop Infrastructures, and support of Mobile Devices such as iPhones and Androids.
This is a remote position requiring agents to sit in Phoenix, Dallas, Des Moines, or Charlotte markets within 1 hour of the Wells Fargo location.
Compensation:The estimated salary for this role is $65,000 - $85,000 per year, depending on experience and qualifications.
About Us:TEKsystems is a leading IT staffing company dedicated to helping organizations like ours achieve their goals through innovative solutions and expert talent.
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