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Experienced Member Support Specialist

2 months ago

Birmingham, Alabama, United States Hope Credit Union Full time
About the Company

HOPE is a distinguished credit union, proudly owned by Black and Women entrepreneurs, committed to enhancing access to financial services and championing equal opportunities. Since its inception in 1994, HOPE has facilitated over $3.6 billion in community development financing, positively impacting millions across the nation. The organization is dedicated to supporting small enterprises, homeowners, and individuals seeking reliable financial solutions.

Job Overview

The Lead Member Services Associate at HOPE undertakes a variety of teller, administrative, and clerical responsibilities while ensuring exceptional customer service and confidentiality. This position entails processing loan applications, managing member accounts, mentoring junior staff, and engaging in sales initiatives. Candidates should possess a background in customer service, cash management, and consumer lending.

Primary Responsibilities
  • Deliver outstanding customer service and manage member expectations effectively
  • Meet production and referral objectives
  • Accurately and efficiently process loan and account applications
  • Provide mentorship and training to staff as necessary
  • Address and resolve member inquiries and concerns
  • Conduct sales and outreach efforts within the community
  • Inform members about HOPE's products and services
  • Follow cash handling and balancing protocols
  • Assist with branch audits and compliance responsibilities
Required Qualifications
  • Associate's or Bachelor's degree is preferred
  • Minimum of 3 years of experience in customer service or banking
  • Proficient cash handling abilities
  • Prior experience in consumer lending and sales is advantageous
HOPE is an equal opportunity employer that prioritizes diversity and inclusivity in the workplace.