End User Support Specialist

1 month ago


Birmingham, Alabama, United States Yoh Full time
Job Title: End User Support Specialist

Location: Birmingham, AL

Job Type: Contract to Perm

Hourly Rate: $35-$45


We are seeking an experienced End User Support Specialist to join our team in Birmingham, AL. As a key member of our IT department, you will provide Level 1 and Level 2 application support for multiple corporate business units and group of offices.


Key Responsibilities:
  • Investigate and resolve complex software and hardware issues for PC and iOS devices.
  • Conduct on-site troubleshooting, utilizing effective communication and technical expertise to identify and resolve user problems promptly.
  • Escalate critical issues to higher-level support as needed.
  • Perform device builds and configurations, ensuring hardware and software meet company specifications and are ready for user deployment.
  • Responsible for deploying and retiring IT hardware.
  • Maintain accurate documentation of all support interactions.
  • Collaborate with other IT team members and departments to resolve complex issues.
  • Stay up-to-date with the latest IT technologies and trends.
  • Provide white glove service to users.


Requirements:
  • Minimum 5+ years of experience in IT support.
  • CompTIA A+, CompTIA Network+, CompTIA Security +, or equivalent IT certifications.
  • Demonstrated experience troubleshooting and resolving complex software and hardware issues.
  • Strong understanding of Windows operating systems, iOS software, and Office applications.
  • Proficiency in multiple operating systems and knowledge of network protocols.
  • Experience with virtualization technologies and cloud platforms.
  • Strong scripting and automation skills.
  • Excellent problem-solving, analytical, and critical thinking skills.
  • Effective communication and interpersonal skills.
  • Proficient in documentation practices.
  • Ability to work independently and as part of a team.


Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.


Visit to contact us if you are an individual with a disability and require accommodation in the application process.


For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.



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