IT Support Specialist
4 weeks ago
Abacus Technologies is seeking a highly skilled and motivated IT Support Specialist to join our team. As a key member of our technical support team, you will be responsible for providing exceptional support to our clients, ensuring their technical issues are resolved promptly and efficiently.
Key Responsibilities- Provide technical support to clients via phone, email, and remote desktop sessions
- Diagnose and troubleshoot technical issues with desktops, laptops, and mobile devices
- Install, configure, and maintain software and hardware components
- Perform routine maintenance tasks, such as backups and updates
- Collaborate with internal teams to resolve complex technical issues
- Document and track technical issues and resolutions
- 2+ years of experience in a technical support role
- Strong knowledge of Windows operating systems, Microsoft Office applications, and network protocols
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- High school diploma or equivalent required; degree in computer science or related field preferred
- Competitive salary and benefits package
- Opportunities for professional growth and development
- Collaborative and dynamic work environment
- Flexible work arrangements and remote work options
If you are a motivated and detail-oriented IT professional looking for a new challenge, please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you
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