IT Support Specialist

4 weeks ago


Birmingham, Alabama, United States Abacus Technologies Full time
About the Role

Abacus Technologies is seeking a highly skilled and motivated IT Support Specialist to join our team. As a key member of our technical support team, you will be responsible for providing exceptional support to our clients, ensuring their technical issues are resolved promptly and efficiently.

Key Responsibilities
  • Provide technical support to clients via phone, email, and remote desktop sessions
  • Diagnose and troubleshoot technical issues with desktops, laptops, and mobile devices
  • Install, configure, and maintain software and hardware components
  • Perform routine maintenance tasks, such as backups and updates
  • Collaborate with internal teams to resolve complex technical issues
  • Document and track technical issues and resolutions
Requirements
  • 2+ years of experience in a technical support role
  • Strong knowledge of Windows operating systems, Microsoft Office applications, and network protocols
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • High school diploma or equivalent required; degree in computer science or related field preferred
What We Offer
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Flexible work arrangements and remote work options
How to Apply

If you are a motivated and detail-oriented IT professional looking for a new challenge, please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you



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