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Customer Service Representative

2 months ago

Clearwater, United States BayFirst National Bank Full time
About the Role

BayFirst National Bank is a community-focused financial institution dedicated to providing exceptional customer service and support. We are seeking a highly skilled and motivated Customer Service Representative to join our team.

Key Responsibilities
  • Provide top-notch customer service to clients via phone, email, and chat, ensuring a positive and personalized experience.
  • Respond to customer inquiries and resolve issues in a timely and professional manner, upholding the bank's service level agreements and regulatory requirements.
  • Utilize strong communication and problem-solving skills to address customer concerns and provide solutions that meet their financial needs.
  • Document all customer interactions and maintain accurate records in accordance with standard operating procedures.
  • Collaborate with internal teams to ensure seamless customer service and support.
Requirements
  • High school diploma or equivalent required; college degree or equivalent work experience preferred.
  • Previous call center experience required; experience in a banking-related role preferred.
  • Excellent communication and interpersonal skills, with the ability to work in a fast-paced environment.
  • Basic knowledge of banking products and services, with a willingness to learn and adapt to new systems and procedures.
  • Ability to work in a team environment and maintain a positive, respectful demeanor.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • A chance to make a real difference in the lives of our customers.