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Client Services Coordinator

2 months ago

New Bedford, Massachusetts, United States Equus Full time

Company Overview


Equus Workforce Solutions is dedicated to empowering job seekers and individuals transitioning in their careers, with a strong emphasis on sustainable, high-growth, and in-demand sectors.

Our skilled workforce professionals provide a range of comprehensive solutions at integrated career centers, sector-specific facilities, and community partner locations.


Role Overview

  • Oversees the flow of clients within the center
  • Welcomes clients, reviews their information to ensure they are connected with appropriate staff for their appointments and needs
  • Gathers client information and inputs it into the system
  • Collaborates with department leaders to ensure timely service and address client needs effectively
  • Monitors client wait times and suggests improvements to enhance service delivery
  • Inputs and updates client information in the designated system during each visit
  • Refers clients to other service providers as necessary to meet individual requirements
  • Facilitates accommodations for clients, including language support
  • Provides translation or interpretation services for clients as needed (or arranges for such services)
  • Manages the reception area to ensure a welcoming environment
  • Ensures that required informational materials are available in necessary languages and that the reception area is well-stocked and inviting
  • Acts as a member of the center's customer service team to communicate issues and resolve barriers to quality service

Qualifications

  • High School Diploma or equivalent
  • Four years of direct experience in customer service within a clinical or social service setting
  • Experience in a fast-paced, team-oriented environment focused on performance
  • Exceptional skills in customer service and engagement; training or experience in motivational interviewing and care management preferred
  • Strong organizational skills and attention to detail
  • Familiarity with publicly funded programs; experience with TANF is a plus
  • Ability to assess and implement reasonable accommodations for clients
  • Knowledge of relevant laws and regulations related to program responsibilities
  • Proficient in using various electronic systems to fulfill job responsibilities

Additional Information

All information will be kept confidential in accordance with EEO guidelines.

Equus Workforce Solutions is a premier provider of workforce development services across North America.

With a dedicated and passionate team, Equus implements best practices by focusing on the development, design, and delivery of demand-driven workforce solutions.

When you become part of Equus, you can expect extensive learning opportunities and networking programs. Most importantly, you will have the chance to make a significant impact on the lives of others.

At Equus, we are strengthened by diversity and are committed to fostering a work environment where everyone is included, treated fairly, and respected. Equus Workforce Solutions is proud to be an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, gender, age, pregnancy, sexual orientation, gender identity, ancestry, religion, national origin, veteran status, physical or mental disability, or reprisal or any other characteristic protected under state, federal, or local law.