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Hospitality Service Representative

2 months ago

New Bedford, Massachusetts, United States Waterford Fire Service Full time

Customer Relations Specialist

Join Our Team at Waterford Fire Service

The Ideal Candidate for this Role

We are seeking motivated and personable customer service experts. While prior direct customer interaction experience is beneficial, a positive attitude is paramount. Candidates should possess a polished appearance and exhibit professional communication skills. Flexibility in scheduling is essential.

Position Overview

This role entails delivering exceptional customer service consistently. Responsibilities include assisting clients with check-ins and check-outs, addressing customer concerns, and providing information regarding services, events, directions, and local attractions. Additionally, you will manage guest registration, room assignments, and accommodate special requests whenever feasible.

Qualifications

  • Must be an approachable, cheerful, and friendly individual
  • Ability to work a flexible schedule, including evenings, weekends, and holidays
  • Previous experience in customer service is preferred
  • Experience in the hospitality sector is advantageous but not mandatory
  • Must successfully pass a comprehensive background check and maintain a drug-free status

Waterford Fire Service

About Our Organization

Waterford Fire Service is dedicated to providing outstanding service to our community. We pride ourselves on our commitment to excellence and our ability to meet the needs of our clients. Our team is composed of passionate professionals who strive to create a welcoming environment for all.