Lead Tools Support Specialist

6 hours ago


Tampa, Florida, United States FortiPhi, LLC Full time
Job Summary

This is a 6-month contract-to-hire position with the opportunity to join our team as a full-time employee. The role involves supporting engineering project teams on ALM tools-related topics, including tool rollout, configuration, and training. As the first point of contact for user management and troubleshooting, you will work closely with IT on ALM tool-related topics.

Key Responsibilities
  • Administer Micro Focus ALM, including QC server licenses, user creation, and project creation.
  • Monitor and report on tool usage.
  • Provide Quality Center customization support.
  • Work closely with engineering domains to support ALM tool-related topics.
  • Deploy current and new tool suites to engineering projects.
  • Develop training materials and train users on ALM tool usage.
  • Support users with tool-related scripting and automation.
  • Extract charts and dashboards from ALM tools.
  • Pilot new tools, perform tests with IT, and monitor audit reports.
Requirements
  • Minimum of 6 years of related experience.
  • Bachelor's degree preferred or equivalent experience.
Work Environment

This is a remote work opportunity, with no requirement for on-site work.



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