Senior Applications Support Specialist
9 hours ago
At Mindlance, we are seeking a highly skilled Senior Applications Support Specialist to join our team. As a key member of our support team, you will be responsible for providing technical and business support to our users, ensuring the smooth operation of our applications, and leading a team of support specialists.
Key Responsibilities:- Manage and lead a team of applications support specialists, providing guidance and oversight to ensure excellent service delivery.
- Provide technical and business support to users, resolving issues and escalating complex problems to senior technical teams.
- Oversee the process for technical issue escalation, prioritizing resolution and ensuring minimal disruption to business services.
- Act as a liaison between users, internal technology groups, and vendors, providing technical oversight and ensuring effective communication.
- Participate in application releases, from development to deployment, and perform post-release checkouts to ensure smooth operation.
- Develop and maintain technical support documentation, ensuring accurate and up-to-date information for users.
- Evaluate subordinate performance, making decisions on pay increases, hiring, terminations, and other personnel actions.
- 3+ years of experience in an applications support role, with a good understanding of applications support procedures and concepts.
- Experience with real-time monitoring systems and implementations.
- Strong analytical and problem-solving skills, with a data-driven approach.
- Effective communication and interpersonal skills, with the ability to create senior management reports and presentations.
- Good conceptual understanding of database management and tools, with the ability to form and decipher complex RDBMS queries.
- Fundamental exposure to web applications, with hands-on experience with development tools and technologies.
- Bachelor's/University degree or equivalent experience.
Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.
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