Senior Applications Support Specialist

9 hours ago


Tampa, Florida, United States Mindlance Full time
Job Title: Senior Applications Support Specialist

At Mindlance, we are seeking a highly skilled Senior Applications Support Specialist to join our team. As a key member of our support team, you will be responsible for providing technical and business support to our users, ensuring the smooth operation of our applications, and leading a team of support specialists.

Key Responsibilities:
  • Manage and lead a team of applications support specialists, providing guidance and oversight to ensure excellent service delivery.
  • Provide technical and business support to users, resolving issues and escalating complex problems to senior technical teams.
  • Oversee the process for technical issue escalation, prioritizing resolution and ensuring minimal disruption to business services.
  • Act as a liaison between users, internal technology groups, and vendors, providing technical oversight and ensuring effective communication.
  • Participate in application releases, from development to deployment, and perform post-release checkouts to ensure smooth operation.
  • Develop and maintain technical support documentation, ensuring accurate and up-to-date information for users.
  • Evaluate subordinate performance, making decisions on pay increases, hiring, terminations, and other personnel actions.
Requirements:
  • 3+ years of experience in an applications support role, with a good understanding of applications support procedures and concepts.
  • Experience with real-time monitoring systems and implementations.
  • Strong analytical and problem-solving skills, with a data-driven approach.
  • Effective communication and interpersonal skills, with the ability to create senior management reports and presentations.
  • Good conceptual understanding of database management and tools, with the ability to form and decipher complex RDBMS queries.
  • Fundamental exposure to web applications, with hands-on experience with development tools and technologies.
Education:
  • Bachelor's/University degree or equivalent experience.

Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.



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