Director, Customer Experience Management
1 day ago
We are seeking a highly skilled and experienced Director to lead our Customer Experience team at Ipsos. As a key member of our leadership team, you will be responsible for developing and implementing strategic plans to drive business growth and customer satisfaction.
Key Responsibilities- Develop and manage CX research and advisory programs to drive business growth and customer satisfaction
- Lead a team of researchers and analysts to design and implement CX research studies
- Collaborate with cross-functional teams to integrate CX insights into business decisions
- Develop and maintain strong relationships with clients to understand their business needs and provide tailored CX solutions
- Stay up-to-date with industry trends and best practices in CX research and advisory
- 7-10 years of experience in CX research and advisory, with a strong background in quantitative research methods
- Proven track record of leading high-performing teams and delivering business results
- Excellent communication and interpersonal skills, with the ability to work effectively with clients and internal stakeholders
- Strong analytical and problem-solving skills, with the ability to interpret complex data and develop actionable insights
- Experience with CX analytics and measurement tools, such as Medallia, Qualtrics, or InMoment
At Ipsos, we offer a dynamic and supportive work environment, with opportunities for career growth and professional development. We are committed to diversity and inclusion, and strive to create a workplace that is welcoming and inclusive for all employees.
We offer a competitive salary and benefits package, including health insurance, retirement savings plan, and paid time off. We also offer opportunities for professional development and training, as well as a collaborative and dynamic work environment.
If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.
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