Director, Customer Experience Management

1 day ago


New York, New York, United States Ipsos Full time
About the Role

We are seeking a highly skilled and experienced Director to lead our Customer Experience team at Ipsos. As a key member of our leadership team, you will be responsible for developing and implementing strategic plans to drive business growth and customer satisfaction.

Key Responsibilities
  • Develop and manage CX research and advisory programs to drive business growth and customer satisfaction
  • Lead a team of researchers and analysts to design and implement CX research studies
  • Collaborate with cross-functional teams to integrate CX insights into business decisions
  • Develop and maintain strong relationships with clients to understand their business needs and provide tailored CX solutions
  • Stay up-to-date with industry trends and best practices in CX research and advisory
Requirements
  • 7-10 years of experience in CX research and advisory, with a strong background in quantitative research methods
  • Proven track record of leading high-performing teams and delivering business results
  • Excellent communication and interpersonal skills, with the ability to work effectively with clients and internal stakeholders
  • Strong analytical and problem-solving skills, with the ability to interpret complex data and develop actionable insights
  • Experience with CX analytics and measurement tools, such as Medallia, Qualtrics, or InMoment
What We Offer

At Ipsos, we offer a dynamic and supportive work environment, with opportunities for career growth and professional development. We are committed to diversity and inclusion, and strive to create a workplace that is welcoming and inclusive for all employees.

We offer a competitive salary and benefits package, including health insurance, retirement savings plan, and paid time off. We also offer opportunities for professional development and training, as well as a collaborative and dynamic work environment.

If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.



  • New York, New York, United States Ipsos Full time

    About the RoleWe are seeking a highly skilled and experienced Director of Customer Experience Management to join our team at Ipsos. As a key member of our Customer Experience team, you will be responsible for leading and managing research projects, developing and implementing customer experience strategies, and providing expert consultation to clients.Key...


  • New York, New York, United States Something Navy Full time

    Customer Experience DirectorAt Something Navy, we're seeking a highly skilled Customer Experience Director to join our team. As a key member of our organization, you will be responsible for delivering best-in-class customer service and driving business growth through exceptional customer experiences.Key Responsibilities:Recruit, onboard, and train new CX...


  • New York, New York, United States Burrow Full time

    Director of Customer ExperienceBurrow is seeking a seasoned leader to spearhead our Customer Experience team. As Director of Customer Experience, you will be responsible for driving our customer experience strategy across the organization, ensuring seamless interactions at every touchpoint.Key Responsibilities:Develop and execute customer experience...


  • New York, New York, United States EmblemHealth Full time

    Job Title: Director, Customer ExperienceEmblemHealth is seeking a highly skilled and experienced Director, Customer Experience to lead our efforts in delivering exceptional customer experiences across our organization.Key Responsibilities:Lead the assessment of customer touchpoints to identify areas for improvement and develop strategies to enhance the...


  • New York, New York, United States EmblemHealth Full time

    Job Title: Customer Experience DirectorEmblemHealth is seeking a highly skilled Customer Experience Director to lead our efforts in delivering exceptional customer experiences across all touchpoints. As a key member of our leadership team, you will be responsible for driving strategic initiatives that enhance customer satisfaction, loyalty, and retention.Key...


  • New York, New York, United States Ipsos Full time

    About the RoleWe are seeking a highly skilled and experienced Director of Customer Experience Management to join our team at Ipsos. As a key member of our Customer Experience team, you will be responsible for leading and managing research and analytics projects from start to finish, working closely with clients to understand their business needs and develop...


  • New York, New York, United States Fair Harbor Clothing Full time

    Director of Customer ExperienceAt Fair Harbor Clothing, we're committed to delivering exceptional customer experiences that exceed our customers' expectations. As our Director of Customer Experience, you'll play a critical role in shaping our customer service strategy and ensuring that every interaction with our customers is positive and memorable.Key...


  • New York, New York, United States EmblemHealth Full time

    Job Title: Customer Experience DirectorEmblemHealth is seeking a highly skilled and experienced Customer Experience Director to lead our efforts in delivering exceptional customer experiences across all touchpoints. As a key member of our leadership team, you will be responsible for driving business growth through customer-centric strategies and...


  • New York, New York, United States Paychex Full time

    Job Title: Customer Experience DirectorAt Paychex, we are seeking a highly skilled and experienced Customer Experience Director to lead our team in delivering exceptional customer experiences. As a key member of our leadership team, you will be responsible for developing and implementing strategies to enhance and optimize the overall customer experience.Key...


  • New York, New York, United States Merkle Full time

    Job Title: Director, Customer StrategyAt Merkle, we're seeking a seasoned Director, Customer Strategy to join our team of talented marketers. As a key member of our client account team, you'll be responsible for developing and executing strategic marketing plans that drive business growth and customer engagement.As a Director, Customer Strategy, you'll work...


  • New York, New York, United States Rockstar Games Full time

    About the RoleWe are seeking a highly experienced and skilled Director of Customer Experience to join our Support team at Rockstar Games. As a key member of our global support operations, you will be responsible for leading our live service channel performance and managing a global team of support professionals.Key ResponsibilitiesLead live service channel...


  • New York, New York, United States Women in Retail Full time

    Director of Customer ExperienceWe are seeking a visionary leader to drive our customer experience strategy and ensure that our customers receive the best possible service. As the Director of Customer Experience, you will be responsible for developing and implementing innovative CX strategies that meet the evolving needs of our customers.Key...


  • New York, New York, United States Ipsos-Insight, LLC Full time

    About the RoleWe are seeking a highly skilled and experienced Director to join our Customer Experience team at Ipsos-Insight, LLC. As a key member of our team, you will be responsible for leading and managing multiple market research projects, developing and designing solutions for clients, and providing exceptional service and quality control.Key...


  • New York, New York, United States Fair Harbor Clothing Full time

    Director of Customer ExperienceAt Fair Harbor Clothing, we're committed to delivering exceptional customer experiences that exceed our customers' expectations. As our Director of Customer Experience, you'll play a critical role in shaping our customer service strategy and ensuring that every interaction with our brand is memorable and positive.Key...


  • New York, New York, United States Altice USA Full time

    Director Customer Care QualityJob SummaryWe are seeking a highly skilled Director of Customer Care Quality to join our team at Altice USA. As a key member of our organization, you will be responsible for driving quality initiatives and ensuring exceptional customer experiences across our customer care operations.Key ResponsibilitiesDevelop and implement...


  • New York, New York, United States EmblemHealth Full time

    Job SummaryWe are seeking a highly skilled Customer Experience Director to lead our efforts in delivering exceptional customer experiences across all touchpoints. As a key member of our leadership team, you will be responsible for driving strategic initiatives to improve customer satisfaction, loyalty, and retention.Key ResponsibilitiesLead ongoing...


  • New York, New York, United States Burrow Full time

    Burrow is seeking a Director of Customer ExperienceTo lead our growing Customer Experience team and drive our customer experience strategy across the organization.About the RoleWe are looking for a seasoned leader to manage the day-to-day of the CX team, including cross-functional collaboration across the organization, and representation of the CX team...


  • New York, New York, United States EmblemHealth Full time

    Job SummaryWe are seeking a highly skilled and experienced Customer Experience Director to lead our efforts in delivering exceptional customer experiences across all touchpoints. The ideal candidate will have a deep understanding of customer needs and behaviors, as well as the ability to drive cross-functional collaboration and process improvements.Key...


  • New York, New York, United States Rockstar Full time

    Job Title: Director of Customer ExperienceAt Rockstar Games, we are seeking a highly experienced and skilled Director of Customer Experience to join our Support team. This role will take ownership of our global live support teams and systems to ensure a Rockstar-level support experience for our players.Key Responsibilities:Lead live service channel...


  • New York, New York, United States Rockstar Games Full time

    About the RoleWe are seeking a highly experienced and skilled Director of Customer Experience to join our Support team at Rockstar Games. As a key member of our leadership team, you will be responsible for leading our global live support teams and systems to deliver an exceptional customer experience for our players.Key ResponsibilitiesLead live service...