Senior Sales and Customer Service Representative

1 day ago


Redwood City, California, United States STEIGER DYNAMICS LLC Full time

Job Title: Senior Sales and Customer Service Representative

About Us:

STEIGER DYNAMICS LLC is a pioneering company in the field of living room PCs and quiet computing solutions. Our mission is to deliver exceptional entertainment experiences to audio, video, and gaming enthusiasts.

Job Description:

We are seeking a highly motivated and customer-focused individual to join our team as a Senior Sales and Customer Service Representative. As a key member of our sales and customer support team, you will be responsible for managing customer inquiries, processing orders, and providing exceptional customer service.

Responsibilities:

  1. Assist customers with questions regarding products and ordering processes via chat, email, and phone.
  2. Maintain a positive, empathetic, and professional attitude toward customers at all times.
  3. Respond promptly to customer inquiries.
  4. Acknowledge and resolve customer complaints.
  5. Process orders, forms, applications, and requests.
  6. Keep records of customer interactions, transactions, comments, and complaints.
  7. Communicate and coordinate with colleagues as necessary.
  8. Provide feedback on the efficiency of the customer service process.

Requirements:

  1. PC enthusiast with experience in building and maintaining PCs.
  2. High market and customer orientation with knowledge of the latest market trends.
  3. Ability to stay calm under pressure and provide excellent customer service.
  4. Experience working in customer support.
  5. Good verbal and written communication skills.

What We Offer:

STEIGER DYNAMICS LLC offers a dynamic and supportive work environment, competitive compensation, and opportunities for professional growth and development.



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