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Customer Service Representative
2 months ago
Primary Talent Partners is seeking a highly skilled Call Center Representative to join our team in Redwood City, CA.
This is a 6-month, full-time contract with high potential to extend and/or convert.
Job Summary:The Call Center Representative will interact with customers in an active call center environment, providing them with information to address requests regarding quotations, orders, products, and services.
The ideal candidate will provide a high level of customer service, assisting internal and external customers in their day-to-day activities, resulting in generating impactful success.
Key Responsibilities:- Respond to and resolve customer requests, including processing orders, quotations, requests for service, pricing, product availability, order status, billing questions, and handling complaints and returns.
- Conduct and post Field Service Engineer's physical inventory results.
- Evaluate and process purchase orders and scope of work and payment schedules to meet company compliance policies.
- Execute daily/weekly reports on unshipped items, KPIs/QDIP, returns, drop shipments, and manage back-order status and schedule shipments.
- Provide accurate information and options regarding parts availability of in-stock items.
- Work with other departments to find solutions for both internal and external customers regarding a large variety of topics.
- Follow established service quality standards and meet established processing times and follow-up actions in accordance with departmental standards.
- Conduct effective training to new hires, team members, and adhere to departmental processes.
- Provide administrative support to management.
- 2 years of experience in heavy volume Call Center and Customer Service role.
- Proficient in MS Office (Excel, Word, PowerPoint, and Visio). SFDC and Oracle preferred.
- This position requires repetitive typing, considerable interaction on the telephone, and regular viewing of multiple computer monitors.
- Excellence in Customer Service as a must and a high sense of urgency.
- Accuracy is required in performing all functions of this position.
- Strong phone, verbal, and email communication skills along with active listening.
- High attention to detail, follow-up, multi-tasking, and conflict resolution.
- Understand the goals and objectives of the Team, Department, Company.
- Demonstrate a high level of integrity, commitment, and dependability.
- Strong work ethic and a high level of self-accountability and dependability.
- Works independently and as part of a team.
Primary Talent Partners is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity, or any other factor protected by applicable federal, state, or local laws.
