Front Desk Representative
3 weeks ago
We are seeking a highly skilled and customer-focused Front Desk Representative to join our team at Homewood Suites Ballantyne. As a key member of our hotel staff, you will be responsible for providing exceptional service to our guests, ensuring their stay is comfortable and enjoyable.
Key Responsibilities:
- Welcoming guests and checking them in, providing them with information about our hotel and services
- Auditing and balancing reports from the day shifts to ensure accuracy and efficiency
- Scheduling guest wake-up calls and reservations for the following day
- Verifying that all shift work has been completed as outlined on the shift checklist
- Responding to guest inquiries, concerns, and complaints in a professional and courteous manner
- Communicating with other departments as needed to ensure seamless service
- Answering phones and placing reservations
- Balancing cash drawers and recording receipts
- Emailing shift reports to team members
Benefits:
- A family-focused culture that values teamwork and collaboration
- Development and promotion opportunities to help you grow in your career
- Competitive pay and benefits package, including health, vision, dental, and supplemental insurance
- Paid vacation and holiday pay
- 401(k) retirement plan
- Uncapped employee referral program
About Us:
At Homewood Suites Ballantyne, we are committed to delivering uncompromising hospitality to our guests. We believe that our team members are the key to achieving this goal, and we are dedicated to recruiting, training, and developing outstanding individuals who share our passion for service.
We are a growing company that values our team members and recognizes their contributions to our success. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, we encourage you to apply for this role.
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