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Customer Service Representative

2 months ago

Greensboro, North Carolina, United States Lowe's Full time
Job Summary

We are seeking a highly motivated and customer-focused Customer Service Associate to join our team at Lowe's. As a Customer Service Associate, you will play a critical role in delivering exceptional customer service, ensuring a positive shopping experience, and supporting the sales process.

Key Responsibilities
  • Provide exceptional customer service, responding to customer inquiries, and resolving issues in a timely and professional manner.
  • Assist customers in locating products, answering questions, and providing product information.
  • Process transactions, handle returns, and resolve customer complaints in accordance with company policies.
  • Work collaboratively with sales teams to meet sales goals and objectives.
  • Maintain a clean and organized store environment, adhering to safety and security protocols.
Requirements
  • 6 months of experience in a retail or customer service environment.
  • Ability to work a variety of shifts, including mornings, afternoons, and evenings.
  • Physical ability to stand for long periods, lift up to 25 pounds, and move merchandise as needed.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing situations.
Preferred Qualifications
  • 6 months of sales experience, identifying and selling products based on customer needs.
  • Bi-lingual skills, if applicable to the store.
  • Certification in a trade related to the department.
What We Offer

Lowe's is an equal opportunity employer and offers a competitive salary, benefits package, and opportunities for career growth and development.