Client Support Specialist
2 weeks ago
Benefits:
- Company gatherings
- Complimentary uniforms
- Paid leave
ROLE SUMMARY:
As a full-time Insurance Customer Care Agent with Laci Laird - State Farm Agent, you will create outstanding client interactions that contribute to the success of our insurance agency. Your keen attention to detail, exceptional customer service abilities, and genuine desire to assist others make you a perfect candidate. You will advance your career while addressing client inquiries, collaborating with fellow agency members, and proactively meeting the needs of the community you serve.
We are eager to connect with you if you embody the customer-centric and compassionate qualities we seek in our team member. We foresee opportunities for internal advancement for particularly motivated and sales-oriented individuals.
KEY RESPONSIBILITIES:
- Build and maintain customer relationships, following up as necessary.
- Deliver prompt, accurate, and courteous customer service, addressing inquiries related to insurance options, eligibility, coverage details, policy modifications, claims, and billing inquiries.
- Utilize a customer-focused, needs-based approach to inform clients about available insurance choices.
- Employ effective communication to meet customer needs while fostering business growth.
REQUIREMENTS:
- Experience with State Farm
- Commitment to exceptional customer service
- Able to connect with clients, address their inquiries, and foresee their needs.
- Strong communication skills to assist clients and collaborate with agency colleagues
- Proactive in resolving issues
COMPENSATION AND BENEFITS:
- Hourly wage plus commission/bonus structure
- Opportunities for career advancement within the office
- Paid time off for vacations and personal/sick days
- Health insurance benefits
- Valuable experience for career development
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