Client Relations Specialist

2 weeks ago


Parrish, Florida, United States Laci Laird - State Farm Agent Full time
Position Overview

Key Benefits:

  • Company events
  • Complimentary uniforms
  • Paid leave

ROLE SUMMARY:
As a full-time Insurance Customer Support Agent with Laci Laird - State Farm Agent, you will create outstanding client interactions that contribute to the success of our insurance agency. Your keen attention to detail, exceptional customer service abilities, and commitment to assisting individuals make you a perfect candidate. You will advance your career while addressing customer inquiries, collaborating with fellow agency team members, and proactively identifying the needs of the community you serve.

We are eager to connect with you if you embody the customer-centric and compassionate qualities we seek in a team member. We foresee opportunities for internal advancement for those who are particularly motivated and sales-oriented.

KEY RESPONSIBILITIES:
  • Build and maintain customer relationships, ensuring timely follow-ups.
  • Deliver prompt, accurate, and courteous customer service, which includes responding to questions about insurance options, eligibility, coverage details, policy modifications, claims processing, and billing inquiries.
  • Implement a customer-focused, needs-based assessment to inform clients about their insurance choices.
  • Utilize excellent communication skills to effectively address customer needs while fostering business growth.
REQUIRED QUALIFICATIONS:
  • Experience with State Farm
  • Strong dedication to customer service
  • Able to effectively engage with customers, address their inquiries, and foresee their requirements.
  • Outstanding communication skills for assisting clients and collaborating with other agency personnel
  • Proactive approach to problem resolution
ADDITIONAL BENEFITS:
  • Hourly compensation plus commission/bonus structure
  • Opportunities for professional growth and advancement within the office
  • Paid time off, including vacation and personal/sick days
  • Health insurance options
  • Valuable experience for career development


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