Customer Experience Specialist
1 day ago
About the Role
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Specialist. As a key member of our sales team, you will be responsible for providing exceptional customer service and ensuring a seamless buying and selling experience for our customers.
Key Responsibilities
- Provide personalized support to customers throughout their car-buying journey, from initial inquiry to final sale.
- Conduct thorough vehicle condition assessments and communicate findings to customers and colleagues.
- Process vehicle transactions, including sales, trade-ins, and financing applications.
- Maintain accurate records and reports, including vehicle inventory and sales data.
- Collaborate with colleagues to achieve sales goals and provide exceptional customer service.
- Stay up-to-date on product knowledge, industry trends, and company policies to provide informed and accurate information to customers.
Requirements
- High school diploma or equivalent required; sales and customer service experience preferred.
- Valid driver's license and ability to lift up to 25 pounds.
- Basic computer skills and proficiency in Microsoft Office Suite.
- Excellent communication and interpersonal skills, with ability to work in a fast-paced environment.
About CarMax
CarMax is a leading retailer of used cars, committed to delivering an honest, transparent, and high-integrity experience to our customers. We are a dynamic and growing company, with a strong focus on customer satisfaction and employee development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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