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Client Engagement Specialist

2 months ago

Parrish, Alabama, United States CarMax Full time

Location: CarMax

About the Role

As a Client Engagement Specialist, you will be entrusted with delivering a remarkable experience for our clients by serving as a resource and providing assistance throughout their CarMax journey. Your role will be pivotal in ensuring a straightforward and efficient process for every customer. By collaborating effectively with various teams within the organization, you will contribute to a positive atmosphere for clients buying and selling vehicles.

Key Responsibilities

  • Deliver outstanding client service by guiding customers through each phase, from sales and appraisals to test drives and financing arrangements.
  • Conduct assessments of vehicle conditions by gathering, documenting, and relaying information to buyers for customer appraisals.
  • Receive and process vehicles delivered to CarMax; manage daily inventory scanning and reconciliation.
  • Perform cosmetic evaluations to ensure all vehicles adhere to CarMax Quality Standards.
  • Handle various administrative tasks, including printing reports, maintaining transaction documentation, liaising with finance companies regarding customer contracts, and managing cash/payment processes.
  • Schedule service appointments and review repair order invoices for retail service work; ensure documentation accuracy for billing purposes.

Role Purpose

This position operates in a dynamic retail sales environment where teamwork is essential to achieving goals and managing diverse customer interactions. The ability to quickly establish rapport and comprehend client needs is crucial for success. You will juggle a variety of tasks with minimal supervision, including vehicle sales, processing sales documentation, evaluating vehicle conditions for appraisals, and managing repair orders. We foster a collaborative learning environment, offering opportunities for professionals to advance into mentorship, management, and leadership roles.

Qualifications and Skills

To excel in this role, candidates must demonstrate proficiency in the following areas:

  • Exceptional communication abilities.
  • Confidence in self, the product, and the CarMax brand.
  • Ability to cultivate and sustain strong relationships.
  • Exhibit strong teamwork principles, including integrity, respect, inclusion, fairness, and enjoyment.
  • Balance customer needs with business objectives in decision-making.
  • Strive to thoroughly understand and fulfill client requirements.
  • Develop mutually beneficial solutions to client challenges.
  • Complete tasks efficiently, adhering to timelines and processes.
  • Maintain attention to detail while managing workflows.
  • Perform multiple responsibilities in a fast-paced, energetic environment.
  • Read, interpret, and accurately document data to maintain records.
  • Lift items weighing up to 25 lbs.

Education and Experience

  • High School Diploma or equivalent.
  • Preferred experience in sales and customer service, particularly in retail.
  • Valid Driver's License.
  • Basic proficiency in Microsoft Office Suite (e.g., Word, Excel, PowerPoint) is preferred.

About CarMax

CarMax has transformed the automotive industry by providing the honest, transparent, and high-integrity experience that customers seek and deserve. This innovative approach to buying and selling vehicles has positioned us as the largest retailer of used cars in the nation, with numerous locations across the country.

Our dedicated team of over 25,000 associates collaborates to deliver exceptional customer experiences. We prioritize the growth of every associate's career and their contributions to the community. CarMax is recognized for its commitment to training and diversity, consistently ranking among the FORTUNE 100 Best Companies to Work For.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon request, CarMax will consider reasonable accommodations to facilitate the job application process.