Branch Operations Specialist

1 week ago


Versailles, Missouri, United States Civista Bank Full time
Branch Operations Specialist

Civista Bank is seeking a highly skilled Branch Operations Specialist to join our team. As a key member of our operations team, you will be responsible for ensuring that all employees adhere to branch operations guidelines and that all systems operate smoothly and efficiently.

Key Responsibilities:

  • Ensure operational tasks are completed daily by all Branch employees.
  • Responsible for the retention of operational materials and managing audits to ensure operational soundness.
  • Create an exceptional customer experience by delivering a personal touch, building relationships, assessing needs, recommending products, and referring partners to our customers.
  • Develop an expansive knowledge of products and services to fulfill customer needs and solve problems.
  • Execute customer requests with speed and accuracy.
  • Understand all aspects of consumer lending and manage relationships through the life of the lending process.
  • Communicate effectively with internal and external stakeholders to provide an outstanding customer experience.

Requirements:

  • Minimum 2 or 3 years' experience in branch banking environment.
  • Knowledgeable in all areas of operations, including customer service, new accounts, and lending.
  • Excellent oral, written, and presentation skills.
  • Detail-oriented with the ability to work under deadlines with frequent interruptions.
  • Associate's Degree preferred.
  • High School diploma or equivalent required.

Physical Requirements:

  • Work involves eye strain due to the constant use of computer screens.
  • Work involves being able to concentrate on the matter at hand, under sometimes distracting work conditions.
  • Work involves lifting and moving objects up to 50 lbs.
  • Work involves ability to read, hear, write, and communicate professionally both in person and via telephone, and sitting for long periods at a time.
  • Work involves some travel to attend meetings, training, and so forth.

Civista Bank is an Equal Opportunity Employer.



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