Branch Operations Specialist
7 days ago
Key Responsibilities:
- Ensure daily operational tasks are completed by all Branch employees.
- Responsible for maintaining operational materials and managing audits to ensure operational soundness.
- Create an exceptional customer experience daily by delivering a personal touch, building relationships, assessing needs, recommending products, and referring partners to our customers.
- Develop an in-depth knowledge of products and services to fulfill customer needs and solve problems daily.
- Execute customer requests with speed and accuracy.
- Understand all aspects of consumer lending in daily and weekly activities; build customer trust and manage relationships through the lending process.
- Communicate consistently internally and externally to provide an outstanding customer experience. Adhere to regulations, follow policies and procedures to ensure safety and soundness of customers and the bank.
- Dedicate to daily personal growth through active learning, adapting to new procedures and systems, and refining skills to grow the organization and the team.
- Understand and encourage the use of technology in everyday banking interactions, including teaching customers how to use technology, mobile banking, P2P, online banking, etc.
Requirements:
- Minimum 2 or 3 years' experience in a branch banking environment.
- Must be knowledgeable in all areas of operations; including customer service, new accounts, and lending.
- Excellent oral, written, and presentation skills.
- Detail-oriented with the ability to work under deadlines with frequent interruptions.
- Associate's Degree preferred.
- High School diploma or equivalent required.
Work Environment:
- Work involves eye strain due to constant computer screen use, reading reports, etc.
- Work involves being able to concentrate on the matter at hand, under sometimes distracting work conditions.
- Work involves lifting and moving objects up to 50 lbs.
- Work involves ability to read, hear, write, and communicate professionally both in person and via telephone, and sitting for long periods at a time.
- Work involves some travel to attend meetings, training, etc.
Equal Opportunity Employer EEOC M/F/D/V
", "This Position Description": "This Position Description is not a complete statement of all duties and responsibilities comprising this position.
", "Nothing in this job description": "Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this position at any time.
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