Branch Operations Specialist

7 days ago


Versailles, Missouri, United States Civista Bank Full time
{"KEY ACCOUNTABILITIES, RESPONSIBILITIES, AND EXPECTATIONS": "

Key Responsibilities:

  • Ensure daily operational tasks are completed by all Branch employees.
  • Responsible for maintaining operational materials and managing audits to ensure operational soundness.
  • Create an exceptional customer experience daily by delivering a personal touch, building relationships, assessing needs, recommending products, and referring partners to our customers.
  • Develop an in-depth knowledge of products and services to fulfill customer needs and solve problems daily.
  • Execute customer requests with speed and accuracy.
  • Understand all aspects of consumer lending in daily and weekly activities; build customer trust and manage relationships through the lending process.
  • Communicate consistently internally and externally to provide an outstanding customer experience. Adhere to regulations, follow policies and procedures to ensure safety and soundness of customers and the bank.
  • Dedicate to daily personal growth through active learning, adapting to new procedures and systems, and refining skills to grow the organization and the team.
  • Understand and encourage the use of technology in everyday banking interactions, including teaching customers how to use technology, mobile banking, P2P, online banking, etc.
", "QUALIFICATIONS, KNOWLEDGE AND SKILLS": "

Requirements:

  • Minimum 2 or 3 years' experience in a branch banking environment.
  • Must be knowledgeable in all areas of operations; including customer service, new accounts, and lending.
  • Excellent oral, written, and presentation skills.
  • Detail-oriented with the ability to work under deadlines with frequent interruptions.
  • Associate's Degree preferred.
  • High School diploma or equivalent required.
", "PHYSICAL REQUIREMENTS": "

Work Environment:

  • Work involves eye strain due to constant computer screen use, reading reports, etc.
  • Work involves being able to concentrate on the matter at hand, under sometimes distracting work conditions.
  • Work involves lifting and moving objects up to 50 lbs.
  • Work involves ability to read, hear, write, and communicate professionally both in person and via telephone, and sitting for long periods at a time.
  • Work involves some travel to attend meetings, training, etc.
", "Pay Transparency Nondiscrimination Provision": "

Equal Opportunity Employer EEOC M/F/D/V

", "This Position Description": "

This Position Description is not a complete statement of all duties and responsibilities comprising this position.

", "Nothing in this job description": "

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this position at any time.

", "PIce00062fcc": "

"}

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