Customer Service Representative

2 days ago


Leola, United States CorTrust Bank Full time
Job Overview

CorTrust Bank is seeking a highly skilled Customer Service Representative to join our team in the Leola community. As a key member of our banking team, you will be responsible for providing exceptional customer service, processing transactions, and maintaining accurate records.

Key Responsibilities:

  • Provide prompt, efficient, and friendly service to customers in all interactions.
  • Process teller transactions, including cash and check deposits, check cashing, credit payments, savings bonds, wire transfers, and withdrawals.
  • Open new deposit accounts for personal and business customers and develop knowledge of Bank products and services to help customers choose the correct account to fit their unique needs.
  • Recognize the needs of customers to recommend and cross-sell additional Bank services and refer to business partners when possible.
  • Demonstrate accurate cash handling and reporting.
  • Adhere to all CorTrust policies and handbooks and complete required training to ensure regulatory compliance.

Requirements:

  • Possesses a combination of education and experience to perform primary duties and responsibilities of position.
  • Adapts easily to system, process, product, policy, and service changes.
  • Ability to reason, problem solve, and think critically while maintaining focus on customer service.
  • Demonstrates high level of integrity, personal diplomacy, and respect.
  • Ability to understand and abide by all CorTrust policies, procedures, and applicable banking regulations.

CorTrust Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.



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