Customer Solutions Specialist

9 hours ago

Leola LeacockLeolaBareville PA USA, United States Ephrata National Bank Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Solutions Specialist. In this role, you will be responsible for delivering exceptional sales and service experiences to our customers, prioritizing their financial wellbeing and staying up-to-date on our products, services, and processes.

Key Responsibilities
  • Expand and nurture our customer network through proactive sales and service initiatives.
  • Enhance the customer experience by identifying solutions to improve and maintain their financial wellbeing.
  • Collaborate with a team of financial partners to deliver a holistic approach to financial wellbeing.
  • Manage risk through adherence to all policies and procedures, demonstrating sound judgment within established limits.
  • Maintain a solid understanding of product and procedural knowledge to identify and solve customer problems effectively.
  • Stay knowledgeable and maintain an understanding of digital solutions and technology to support customers and solve problems.
  • Demonstrate high proficiency in first contact (one-touch) resolution for issues with banking services and accounts.
  • Demonstrate high-level proficiency when opening consumer and business accounts, performing account maintenance, problem resolution, and conducting routine transactions.
Requirements
  • High school degree or GED required; associates degree preferred.
  • 2-3 years of retail experience, with demonstrated sales results, preferred.
  • Ability to demonstrate good judgment and sound decision-making.
  • Maintain a high level of integrity.
  • Excellent listening, verbal, and written communication skills.
  • Detail-oriented, well-organized, and proficient in multitasking.
  • Excellent relationship-building skills.
  • Act as a self-motivated team player.
  • Successful completion of all required training.
  • Must have a professional appearance and manner.
  • Expected to participate and successfully complete appropriate educational classes as required.
Competencies
  • Focused on Customer Needs - Dedication to serving customers enthusiastically both internally and externally.
  • Effective Communications - Understanding of effective communication methods, tools, and techniques.
  • Managing Multiple Priorities - Ability to manage multiple objectives, projects, customers, or activities.
  • Problem Solving - Ability to anticipate and resolve operational and procedural problems.
  • Accountability - Promotes a sense of urgency and assumes responsibility while following through on commitments and working to achieve sales goals.
Work Environment

This job operates in a professional work environment. The employee is regularly required to talk or hear, frequently required to stand, walk, use hands to finger, handle, or feel, and reach with hands and arms. This position may have long periods of standing.

Travel

Minimal travel may be required.

EEO Statement

Ephrata National Bank supports a diverse workforce and is an Equal Opportunity Employer. It is the policy of Ephrata National Bank to provide equal employment opportunities without regard to race, ethnicity, color, religion, sex, national origin, age, disability, marital status, covered veteran status, sexual orientation, gender identity, genetic information, or any other protected characteristic applicable under law.

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