Customer Accounts Manager
3 weeks ago
We are seeking a highly skilled Customer Accounts Specialist to join our team at CoolSys. As a key member of our organization, you will be responsible for managing customer relationships, tracking ongoing projects, and ensuring the highest level of quality service.
Key Responsibilities- Manage and serve as the main contact person for assigned customers/accounts
- Ensure accurate and timely project tracking
- Verify quotes with the sales team before submitting them to customers
- Resolve problems and issues for assigned customers/accounts ensuring their expectations and requirements are met
- Provide regular reports, analysis, and improvement measures on ongoing and completed projects
- Collaborate and communicate with internal departments as well as external vendors, as needed
- Education and/or experience equivalent to 3+ years of progressive Account Management or specialized customer support
- Knowledge of refrigeration and the HVAC industry is a plus
- Ability to manage multiple accounts, set and balance competing priorities with good organizational skills and ability to multi-task
- Ability to solve problems and apply good judgment
- Excellent verbal/nonverbal and written communication and presentation skills
- Excellent customer service skills, including an ability to proactively address customer issues and concerns and the ability to forge strong working relationships with customers
- Track record of punctuality and reliability
- Ability to use typical business tools including MS Word, MS Excel, Outlook, CRM, etc.
CoolSys is a leading indoor environment solutions company with over 150 years of experience. We offer a comprehensive range of services, including HVAC & refrigeration installations, remodels, service & maintenance, and energy solutions. Our team is dedicated to providing exceptional customer service and ensuring the highest level of quality service.
We are an EEO/AA Employer and welcome applications from all qualified individuals. Pre-employment background screening and drug testing are required for all positions.
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