Customer Account Manager

1 day ago

Leola Pennsylvania, United States CoolSys Full time
About the Role

The Customer Accounts Specialist is a key member of our team, responsible for managing customer relationships and ensuring the highest level of quality service. This role requires strong communication and organizational skills, as well as the ability to work independently and as part of a team.

Key Responsibilities
  • Manage and serve as the main contact person for assigned customers/accounts
  • Ensure accurate and timely project tracking
  • Verify quotes with the sales team before submitting them to customers
  • Resolve problems and issues for assigned customers/accounts, ensuring their expectations and requirements are met
  • Provide regular reports, analysis, and improvement measures on ongoing and completed projects
  • Collaborate and communicate with internal departments as well as external vendors, as needed
Requirements
  • Education and/or experience equivalent to 3+ years of progressive Account Management or specialized customer support
  • Knowledge of refrigeration and the HVAC industry is a plus
  • Ability to manage multiple accounts, set and balance competing priorities with good organizational skills and ability to multi-task
  • Ability to solve problems and apply good judgment
  • Excellent verbal/nonverbal and written communication and presentation skills
  • Excellent customer service skills, including an ability to proactively address customer issues and concerns and the ability to forge strong working relationships with customers
  • Track record of punctuality and reliability
  • Ability to use typical business tools including MS Word, MS Excel, Outlook, CRM, etc.
  • Ability to understand and follow customers' contract requirements, scorecards, etc.
  • Ability to work with minimal supervision
  • Ability to work constructively in a team environment and follow instructions from the Manager
  • Ability to understand and follow all company policies and procedures and all applicable State and Federal laws
  • Ability to respond to after hours and/or weekend calls and resolve issues if needed

  • Accounting Professional

    2 weeks ago

    Leola, Pennsylvania, United States Smoker & Company LLC Full time

    Smoker & Company LLC, a successful, busy accounting firm with multiple offices, is seeking a professional and detail-oriented Accounting Professional to join their team.The company provides various business services such as financial management, payroll processing, legal services, consulting, wealth management, and property management.Their mission is to...

  • Accounting Specialist

    2 weeks ago

    Leola, Pennsylvania, United States Smoker & Company LLC Full time

    Smoker & Company LLC, a thriving and dynamic CPA firm with a presence in multiple regions, is in search of a meticulous and professional Accounting Specialist to become a vital part of their team. As part of the Smoker & Company family, which encompasses a variety of business services including bookkeeping, payroll management, legal consulting, financial...

  • Account Manager

    4 months ago

    Pennsylvania, United States Veolia Water Technologies & Solutions Full time

    Company DescriptionAround the globe, we help cities and industries manage, optimize and make the most of their resources. We provide an array of solutions related to water, energy and materials to promote a cleaner more sustainable world for all of us.The collective expertise and passion of our people, combined with a broad portfolio of over 10,000...

  • Virtual Account Manager for Sales

    3 weeks ago

    Pennsylvania, United States McGraw Hill Full time

    Overview Make a Difference We are seeking a skilled and forward-thinking Inside Sales Account Manager for a remote opportunity. This role involves managing and supporting a specific territory and customer base to achieve and exceed sales targets by strategically executing various sales-related tasks as directed by the Inside Sales Manager or Vice President....

  • Financial and Payroll Accountant

    1 day ago

    Leola, Pennsylvania, United States Sapphire Ventures Full time

    About Sapphire VenturesSapphire Ventures is a leading medium-sized group of companies that operates as a mobility service provider in the region with over 400 own vehicles and approximately 850 employees. With innovative products, a highly developed vehicle fleet, and a modern IT environment, Sapphire Ventures is one of the most advanced transportation...

  • Customer Service Representative

    4 months ago

    Leola, United States CorTrust Bank Full time

    Job DescriptionJob DescriptionCORTRUST BANKThe mission of this bank is to profitably deliver high quality customer service that meets the financial needs of our community, its businesses, and its citizens. No line of financial services is beyond our charter.CorTrust Bank is seeking a full-time Customer Service Representative in our Leola community!It's...

  • Inside Sales Account Manager

    1 week ago

    Pennsylvania, United States McGraw Hill Full time

    About the RoleWe are seeking an experienced and innovative Sales Account Manager to join our team at McGraw Hill. As a key member of our sales team, you will be responsible for managing and supporting a designated territory and customer base to attain and surpass sales goals.Key ResponsibilitiesDevelop and execute strategic territory plans to drive sales...

  • Account Manager

    3 weeks ago

    Williamsport, Pennsylvania, United States Veolia Water Technologies & Solutions Full time

    Company DescriptionAround the globe, we help cities and industries manage, optimize and make the most of their resources. We provide an array of solutions related to water, energy and materials to promote a cleaner more sustainable world for all of us.The collective expertise and passion of our people, combined with a broad portfolio of over 10,000...

  • Account Manager

    1 week ago

    Harrisburg, Pennsylvania, United States Veolia Water Technologies & Solutions Full time

    Company DescriptionAround the globe, we help cities and industries manage, optimize and make the most of their resources. We provide an array of solutions related to water, energy and materials to promote a cleaner more sustainable world for all of us.The collective expertise and passion of our people, combined with a broad portfolio of over 10,000...

  • Customer Service Representative

    6 days ago

    Leola, United States CorTrust Bank Full time

    Job DescriptionJob Summary:CorTrust Bank is seeking a highly skilled Customer Service Representative to join our team in the Leola community. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring their financial needs are met, and promoting our banking services.Key...

  • Customer Service Representative

    4 weeks ago

    Leola, United States SRS Distribution Full time

    The Customer Service Associate will assist our walk-in customers directly, coordinate closely with our outside sales force, drivers, and warehouse personnel to meet our customers’ needs in a timely and efficient manner. The Customer Service Associate will provide counter sales, phone assistance, and other help to our customers. Be instrumental in building...

  • CPA Manager

    4 months ago

    Leola, United States Smoker & Company LLC Full time

    Job DescriptionJob DescriptionSmoker & Company is a successful, busy CPA firm with multiple offices in Lancaster and Berks County. Smoker & Company and its related Family of Companies provide business services spanning various client needs such as bookkeeping, payroll, legal services, consulting, wealth management, and property management (among others).Our...

  • CPA Manager

    3 months ago

    Leola, United States Smoker & Company LLC Full time

    Job DescriptionJob DescriptionSmoker & Company is a successful, busy CPA firm with multiple offices in Lancaster and Berks County. Smoker & Company and its related Family of Companies provide business services spanning various client needs such as bookkeeping, payroll, legal services, consulting, wealth management, and property management (among others).Our...

  • Financial Operations Director

    1 week ago

    Leola, Pennsylvania, United States Smoker & Company LLC Full time

    About Smoker & Company LLCSmoker & Company LLC is a reputable, dynamic accounting firm with multiple offices in Lancaster and Berks County. Our organization provides a wide range of business services, including financial management, tax planning, and consulting, to meet the diverse needs of our clients.Job SummaryWe are seeking an experienced Senior...

  • General Manager

    2 weeks ago

    Leola, United States Brightpath Associates LLC Full time

    Job DescriptionChief Operations Officer/General Manager Leola, PA Scale a business poised for rapid growthLead a total team of 35, who are creating high-end commercial and residential playsets that are shipped nationwideSupervise all business functions, including sales, manufacturing/operations, procurement, inventory control, quality control, logistics, and...

  • National Account Manager

    2 days ago

    Lancaster, Pennsylvania, United States Graham Packaging Company Full time

    About Graham Packaging CompanyGraham Packaging Company is a leading manufacturer of sustainable packaging solutions. Our commitment to innovation, quality, and customer satisfaction has made us a trusted partner for businesses across various industries.Job Title: National Account ManagerWe are seeking an experienced National Account Manager to join our team....

  • Maintenance Operations Manager

    6 days ago

    Leola, United States Spectra InfoSystems Full time

    About Spectra InfoSystemsSpectra InfoSystems is a leading IT services, consulting and outsourcing company delivering exceptional business solutions and customer value to its customers worldwide.We offer end-to-end innovative and leading edge solutions to help corporations leverage technologies, outperform their competition and acquire sustainable growth. We...

  • Accounting Manager

    11 hours ago

    Harrisburg, Pennsylvania, United States HHM Hotels (Harrisburg Corporate) Full time

    Job SummaryWe are seeking an experienced Accounting Supervisor to join our team at HHM Hotels (Harrisburg Corporate). The successful candidate will be responsible for overseeing the training of staff accountants, developing and maintaining financial statement SOPs, and ensuring compliance with generally accepted accounting principles and company...

  • Commercial Account Management Specialist

    16 hours ago

    Lancaster, Pennsylvania, United States Fulton Bank Full time

    About the RoleFulton Bank is seeking a highly skilled Commercial Account Management Analyst to join our team. As a key member of our organization, you will be responsible for managing credit risk for assigned portfolios, providing analysis and recommendations to internal stakeholders and external customers, and ensuring operational excellence within the...

  • Assistant Manager

    3 months ago

    Leola, United States Dunkin, Baskin Robbins Full time

    Assistant Manager support General Managers in their efforts to develop a team of dedicated people delivering great guest experiences and profitable top line sales. They assist in the development of Shift Leaders and crew and fulfill accountabilities assigned by the General Manager. If you enjoy working in a fast-paced, fun-paced environment that is...